**Job Description:** * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Track computer system issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions * Ensure all issues are properly logged * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals * Maintain relationships with clients **Job requirements:** * Bachelor degree in computer science * 2\-4 years of experience * English fluency is a must * Excellent knowledge of windows server 2012, 2016 * Good knowledge of SQL server, IIS * Good knowledge of VMware (workstation and ESXi) * Good technical writing * Good communication skills Rosenfield offers good salaries, social and medical insurance Please send CV to hr@rosenfielddwc.com with “Application support Engineer” in subject