Kafr El-Dawar Community Services & Development Job Listings

Customer Service/ Technical Support Advisor - Egypt63701750169345120

Indeed

Customer Service/ Technical Support Advisor - Egypt

**Customer Service and Support** **Location** Alexandria, Egypt Job Title: Customer Service/ Technical Support Advisor \- Egypt Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. Are you a **Bilingual?** Do you have a good knowledge of **English** and speak one of these languages: **German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish** Then you could be perfect for our bilingual roles! As a result of our incredible growth, we’re looking for Bilingual speakers to join our lively, fun\-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world’s biggest and most well\-known brands. We have multiple amazing sites in **Cairo\-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.** **Customer Care Opportunities:** Our Customer Care teams are responsible for providing exceptional customer experiences via various channels – this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers. **Travel Advisor Opportunities:** Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have. **Technical Support Opportunities:** Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem\-solving mindset and a passion for technology, then this could be the job for you! As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience. **Reimagine your career with Concentrix!** **We offer:** * Competitive remuneration with Reward and Recognition programs * Comprehensive initial training and onboarding * Constant support from your colleagues with coaching and mentoring opportunities * Professional Development and Career Navigation programs to map out the steps in your development; * Health and Wellbeing initiatives; * Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more. **Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!** **About us:** With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic. We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance\-based pay; a global network of lifelong friends and peers; and more! Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

6X84+33W, Nady Somoha Al Ryadi, عزبة سعد، Sidi Gaber, Alexandria Governorate 5432080, Egypt

Negotiable Salary

French Game Changer - Alexandria63701750217345121

Indeed

French Game Changer - Alexandria

**Customer Service and Support** **Location** Alexandria, Egypt Job Title: French Game Changer \- Alexandria Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Job Description**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** In this role, you'll: * Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Ability to fluently communicate in the required language of support, both written and verbally. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Alexandria \- 5th Floor, Matajer Tower 2, 51 \- 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

6X84+33W, Nady Somoha Al Ryadi, عزبة سعد، Sidi Gaber, Alexandria Governorate 5432080, Egypt

Negotiable Salary

English Game changer - Alexandria63701750052867122

Indeed

English Game changer - Alexandria

**Customer Service and Support** **Location** Alexandria, Egypt Job Title: English Game changer \- Alexandria Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll: * Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Alexandria \- 5th Floor, Matajer Tower 2, 51 \- 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

6X84+33W, Nady Somoha Al Ryadi, عزبة سعد، Sidi Gaber, Alexandria Governorate 5432080, Egypt

Negotiable Salary

Spanish Game Changer - Alexandria63701750007427123

Indeed

Spanish Game Changer - Alexandria

**Customer Service and Support** **Location** Alexandria, Egypt Job Title: Spanish Game Changer \- Alexandria Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Job Description**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** In this role, you'll: * Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Ability to fluently communicate in the required language of support, both written and verbally. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Alexandria \- 5th Floor, Matajer Tower 2, 51 \- 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

6X84+33W, Nady Somoha Al Ryadi, عزبة سعد، Sidi Gaber, Alexandria Governorate 5432080, Egypt

Negotiable Salary