**Opportunities** Consulting SAP ERP **Location** Alexandria **Career\-Level** Professionals What makes your job exciting * As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics * You implement corrections in your area of expertise in collaboration with our SAP consultants * Your diverse responsibilities include receiving, analyzing, resolving or forwarding customer inquiries and tickets, as well as tracking them and providing feedback to the customer using the company's internal ticket system * In doing so, you always keep the respective Service Level Agreements (SLAs) with our customers in mind and ensure that a defined escalation process is carried out if they are not met * Your responsibilities also include developing solutions together with our customers for mission\-critical business processes * As part of spot consulting, you comprehensively support our customers via phone and electronic support channels and recommend suitable improvement opportunities, including in the field of software applications * Through your support, you create the foundation for fast and reliable communication and problem resolution for our customers and significantly contribute to improved customer retention What awaits you * A great team offering many opportunities to shape things, placing high value on personal development and an open feedback culture * A modern working environment with 30\+1 days of vacation * We offer hybrid working. You can spend part of your working time in the home office while simultaneously enjoying the benefits of the vibrant office community * Working at one of the largest SAP partners worldwide * Individual career paths and many additional benefits tailored to our employees' needs What characterizes you * In addition to a successfully completed vocational training or university degree, you bring several years of practical experience in SAP Basis Support or as a Key\-User in in\-house projects * You have experience supporting customers or specialist departments in SAP SD operations: administration, support, and monitoring * In customer consulting, you value a trusting and partnership\-based collaboration * Good German language skills are required for consulting customers from the German\-speaking DACH region. Good English skills would be an advantage * Your strength lies in identifying problems, analyzing their causes, and finding solution options * Team spirit, resilience, and the necessary flexibility to respond quickly to new requirements are natural qualities for you What you can look forward to Valuable freedom Flexible working hours, mobile working, and a high degree of personal responsibility \& scope for design — this gives space for your personality, your rhythm, and your ideas. 30\+1 days vacation Take the time for what matters most to you. Outstanding perspectives Shape your career according to your wishes. Benefit from our digital learning platform "One Academy", individual career models, systematic knowledge exchange \& development with experienced colleagues, and targeted support programs. Attractive bonuses \& discounts Benefit from bonuses for special projects, referral and anniversary awards, employee discounts for private online shopping, discounted leisure \& fitness offers (EGYM Wellpass), and bike leasing (JobRad). Work life balance \& health We offer you, among other things, stress prevention \& conflict management programs, support for childcare \& caregiving, health checks \& preventive examinations, company pension \& disability insurance models, and ergonomic workplace equipment. We Are One Cohesion, trust \& appreciation — the foundation for your and our success and for respectful collaboration on equal terms. This unique spirit is experienced from day one through our cross\-departmental Group\-Starter Training. About All for One Group SE Around 3\.000 colleagues, over 4\.000 customers — and one common goal: Truly advancing companies. We are All for One — leading IT\-, Consulting\- and Service\-Provider for SAP and globally at the forefront when it comes to SAP transformations and cloud solutions. We know the mid\-size market and accompany it in all topics that truly matter today: from digitalization and data utilization to cybersecurity and employee experience, right up to New Work and sustainability. What drives us? The desire to turn technology into real progress. For this, we create an environment where you can make an impact — with projects that count and people who turn ideas into real impact. One world for making it all happen. 01 4\.000 CUSTOMERS From Germany, Austria, Switzerland, and Poland 02 2\.800 COLLEAGUES Worldwide 03 30 LOCATIONS Also near you 04 AWARDED SAP Platinum Partner and winner of the SAP Digital Supply Chain\-Appreciation Award 2024 I Diamond Initiative Partner with 6 Awards 2024 I kununu Top Company 2024 I brandeins \- Best IT Service Provider 2024 I Your contact person for questions Mariam Fathi Expert Talent Acquisition T: \+2‌0‌ 1‌1‌4‌ 4‌7‌0‌2‌5‌2‌1