**Additional Information** **Job Number**25172454 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Process all guest check-in registrations, verify identity, payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter information regarding the Marriott Rewards points program. Ensure rates comply with market standards and that all exceptions are properly documented. Obtain payment prior to issuing room keys and verify or adjust billing. Collect and review daily reports, records, and irregularity lists. Complete cashier reports and closing reports. Provide directions and information to guests on how to reach destinations and offer information about the hotel. Respond to guest requests by contacting appropriate staff when necessary. Follow up to ensure requests have been addressed. Process all payment methods, vouchers, disbursements, and expenses. Balance and turn in receipts. Count and secure cash drawer at the beginning and end of shift. Obtain manual authorizations and comply with all accounting procedures. Notify Loss Prevention or Security of any guest-reported theft claims. Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Foster and maintain positive working relationships, support the team in achieving common goals, and listen and respond appropriately to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests according to company standards, anticipate their service needs and fulfill them, assist people with disabilities, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Ensure compliance with quality standards. Enter and locate information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* By joining the Sheraton family, you become part of its global community. We have been a place to meet and connect since 1937. At Sheraton, employees create a sense of belonging in over 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy working as a team and delivering meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Join us in our mission to be "The Gathering Place of the World." By joining Sheraton Hotels & Resorts, you join a portfolio of brands within Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part** of an incredible global team, and **you will become** your best self.