Kafr Shukr Customer Service - Call Centre Job Listings

Indeed

Call Center Officer

Scope: Handling all the customers Home Delivery orders \& complaints, and responsible to increase the Call Center sales by using the outbound calls \& upselling Functional Responsibilities: \- Answer incoming calls and assist customers in their specific orders \- Provide a high level of personalized customer service. \- Provide customers with product and service information. \- Up sell products, inviting customers through the phone call to try any new product. \- Offering the promotions if available to all customers \- Sell product and place customer orders in computer system. \- Solving the billing issues. Leadership Responsibilities: \- Outbound calls to increase sales \& to activate the inactive accounts \- Arrange the sending of the order with any special request for the products such as cold drinks or black bags. \- Following up the delivery cycle until the order delivers to the customer. \- Transfer customer calls to appropriate staff. \- Complete call logs and reports. \# of Hires Needed 1 Hiring Manager Galal Ahmed Rotan, Mohamed Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 2 years of experience in the customer service field Skills and Abilities: \- Language skills \- Computer skills \- Negotiation skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary

Indeed

EV Service Eng

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** The EV Service Engineer is responsible for managing field service issues, supporting root cause analysis and corrective actions for system faults, and overseeing High Voltage (HV) Electrical Systems (up to 1000V), including HV batteries, electric motors, and associated modules such as HVAC systems, power steering, and related components **Job Duties and Responsibilities:** * Search, develop, and provide service procedures for technicians to successfully repair field vehicles * Ensure that strict safety protocols are followed when working with HV systems * Responsible for carrying out extensive electric vehicle diagnostics, repair, issue tracking, and escalation * Ensure proper repair action for EV vehicles that service technicians can correctly and repeatedly perform * Perform system insulation tests on the vehicles when needed * Prepare technical reports and develop baseline diagnostics when necessary Coordinate with the Technical Support team to escalate major field service issues* * Ensure the implementation and usage of EV special tools to improve effectiveness and efficiency * Ensure the integration of technical staff in technical training programs designed and arranged by the Technical Training department * Maintain the MCV standardized workshop process through serviceability requirements to improve the overall customer experience **Job Skills and Abilities:** * Good command of the English language, French / German or Chinese will be an advantage * Excellent computer skills * Strong interpersonal skills * Able to work efficiently under stress * Flexible and willing to work in outdoor environments (inside \& outside of Cairo), as this is a field service\-based role **Qualifications:** * Bachelor's degree in Mechanical Engineering 0 \- 3 years in Electric HV systems Diagnostics and Repair* Basic knowledge of engineering disciplines (eg* , electronics, software, control systems) within job\-related areas * Experience in testing and debugging automotive systems software is an asset

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary

Indeed

Coordinator

**Company:** MCV Energy **Job Purpose:** Responsible for working independently performing a wide range of complex and confidential administrative and clerical duties in support of the business unit concerned The job entails; communicating with and extending services to a wide range of internal and external parties Moreover, the job requires anticipating and resolving issues and problems while updating supervisor on status of projects at hand **Job Duties and Responsibilities:** * Coordinate, and has direct responsibility for, a project or specific set of tasks related to a department/business unit * Organize and implement administrative systems and procedures performing necessary support duties * Serve as principal source of information on established project policies and advises staff * Draft, edit and prepare correspondence, reports and other materials * Prepare and maintain department’s records (such as financial, administrative) reviews complex documents, reports, etc, to assure compliance * Provide smooth day\-to\-day flow of communications within the department * Provide information, statistics, and analysis * Assist in scheduling and distributing work to other staff members * Contribute to department’s goals by accomplishing related duties as required * Perform additional job\-related duties as assignedMain KPI Key Performance indicators: * Core Competencies + Financial Management + Customer Excellence + Process Management + Growth \& Development * Functional Competencies + Job Knowledge + Monitoring, Reporting and Trend Thinking + Technology and Cyber Security * Leadership Competencies + Accountability \& Focusing on Business Results + Emotional Intelligence + Integrity \& Professional Behavior **Job Skills and Abilities:** * Fluent in English * Excellent computer skills * Ability to prioritize work * Excellent interpersonal and communication skills * Ability to work independently with minimal supervision * Attention to details * Ability to handle complex and confidential information with discretion \- Accuracy \- ability to perform work accurately and thoroughly * Well organized **Qualifications:** * BSc from any reputable university \- 6 \- 8 years of experience

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary

Indeed

PSD Service Engineer

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** Responsible for preparing all tasks and requirements essential for executing the assigned service jobs (including but not limited to maintenance, Repair, tools, field service car …etc) **Job Duties and Responsibilities:** * Responsible for all forklifts and minor mechanical tasks (including but not limited to troubleshooting, preventive maintenance, etc) * Confirming with the customer service visits that meet the agreed due time * Responsible for performing maintenance work for electrical/diesel forklifts * Performing fault tracing and repair work for electrical \& diesel forklift models * Responsible for installing, controlling, inspecting incl commissioning / re\-commissioning the new forklifts * Completing the service task given during the due date * Achieving/ensuring customer satisfaction for each job done * Performing final reports and documentation forms and ensuring their reception to the service coordinator * Open new opportunities for the maintenance/repair needed during each and any assigned job * Full responsibility for all received company assets (tools, field service cars…etc) **Job Skills and Abilities:** * Good communication skills * Self\-motivation * Able to work well in a team * Problem\-solving skills * Good time management skills * Analytical and research skills * Ability to plan, organize, and prioritize work * Self\-confident * Creative **Qualifications:** * BSc in Electrical/Mechatronics Engineering * 6\-9 years of experience in the same field service for forklifts (Materials Handling Equipment)

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary

Indeed

Sales insurance

**Job Overview** As an Insurance Agent, you will play a crucial role in helping clients navigate their insurance needs. This position involves engaging with clients to understand their requirements, providing tailored insurance solutions, and ensuring a high level of customer satisfaction. You will be responsible for building relationships, managing accounts, and driving sales through effective communication and negotiation skills. **Duties** * Develop and maintain relationships with clients to understand their insurance needs and provide appropriate solutions. * Conduct outside sales activities to generate new business opportunities. * Utilize strong negotiation skills to close sales and manage client expectations. * Perform sales administration tasks including maintaining accurate records of client interactions and transactions. * Analyze client needs and recommend suitable insurance products based on their requirements. * Provide exceptional customer service by addressing inquiries and resolving issues promptly. * Engage in marketing efforts to promote insurance products and services effectively. * Assist clients with benefits administration and ensure compliance with relevant regulations, including HIPAA. * Conduct telemarketing campaigns to reach potential clients and expand the customer base. * Leverage bilingual or multilingual skills to serve diverse clientele effectively. **Qualifications** * Proven experience in insurance sales or a related field is preferred. * Strong outside sales experience with a track record of meeting or exceeding sales targets. * Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. * Familiarity with retail sales techniques is a plus. * Proficient in analysis skills to assess client needs accurately. * Bilingual or multilingual abilities are highly desirable for serving a wider range of clients. * Knowledge of benefits administration processes is beneficial. * Previous experience in telemarketing is an advantage. * A strong commitment to providing exceptional customer service. Join our team as an Insurance Agent where you can make a difference in people's lives while advancing your career in the insurance industry. نوع الوظيفة: دوام كامل الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر Education: * Bachelor's (Required) Experience: * Sales: 1 year (Required) Location: * Remote (Required)

QJVG+88C, Monshaat Shalaby, Kafr Saqr, Al-Sharqia Governorate 7241346, Egypt

EGP 5,000/month

Indeed

Service Engineer

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** Responsible for overseeing the maintenance in the Aftersales workshop, managing technician assignments, and ensuring that all vehicles are diagnosed accurately and repaired to the highest standards The Service Engineer will play a key role in maintaining customer satisfaction by delivering timely and high\-quality service **Job Duties and Responsibilities:** * Oversee and optimize the maintenance operations within the Aftersales workshop * Use diagnostic tools and equipment to analyze vehicle performance and determine necessary repairs * Prepare technical reports documenting vehicle faults, root causes, measures, and diagnosis methods and processes * Contact the customer in case of additional information on the malfunction Assign tasks and work schedules to technicians based on the complexity of the job and their expertise Provide guidance and support to technicians in solving complex repair issues Monitor and follow up on the progress of ongoing repairs and ensure efficient workflow within the workshop Escalate complex technical problems to the technical support department for further investigation and resolution Ensure the timely availability of all necessary replacement parts in the inventory * Handle the training and development of technicians in the department Coordinate with the warranty department to ensure the prompt completion of warranty and goodwill work Conduct thorough concluding function and quality checks to validate the sustainability of all repairs Fulfill additional tasks as per job needs Main KPI Key Performance indicators: * Core Competencies + Financial Management + Customer Excellence + Process Management + Growth \& Development * Functional Competencies + Job Knowledge + Monitoring, Reporting and Trend Thinking + Technology and Cyber Security * Leadership Competencies + Accountability \& Focusing on Business Results + Emotional Intelligence + Integrity \& Professional Behavior **Job Skills and Abilities:** * Very strong interpersonal and communication skills * Mature, reliable, and self\-motivated * Very good command of English language * Excellent computer skills * Excellent analytical thinking * Excellent negotiation skills * Organized, dynamic, flexible, trustful and customer oriented **Qualifications:** * Bachelor's degree in Mechanical Engineering is a must; Automotive major is preferred * 0 – 3 years of experience

W7RQ+JX3, Al Baylouq, Aga, Dakahlia Governorate 7531972, Egypt

Negotiable Salary

Indeed

Insurance Broker

**Role Description** • Insurance Sales Agent at MetLife Egypt in Mansoura, Flexible remote working. • The Insurance Sales Agent will be responsible for selling insurance plans, providing excellent customer service, and managing insurance brokerage sales. • The role involves meeting clients, assessing their insurance needs, and recommending appropriate coverage options. Qualifications • Sales Skills \& Communication and Networking Skills. • Ability to explain complex information clearly and simply to clients. • A person with ambition, a known plan and self\-motivated to succeed. • experience at least 1 year as a sales . • Education Level Bachelor's Degree. نوع الوظيفة: دوام كامل الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر التعليم: * بكالوريوس (مفضل) الخبرة: * مبيعات: سنة واحدة (مطلوب)

شارع البحر، المحلة الكبرى (قسم 2)، المحلة الكبرى، الغربية،، Al Mahalah Al Kubra (Part 2), Third Al Mahala Al Kobra, Gharbia Governorate 6752214, Egypt

EGP 5,000/month

Indeed

Call Center Manager

Scope: The Company's Call Center in direct contact with our consumers whether requesting our products our managing a complaint regarding any aspect of the product. Functional Responsibilities: \- Managing the daily duties of call center both incoming and outgoing along with the home delivery fleet \- Managing efficient home delivery consumer promotions in conjunction with Marketing. \- Following up the inactive customer \& planning with the team in how to activate them back by using outbound calls \- Recording statistics, user rates and the performance levels of the center, and preparing reports. \- Handling the most complex consumer complaints or enquiries. \- Responsible on revamping the Database and track the new database achievements. \- Responsible to secure the database. \- Searching for potential new consumers/database. Leadership Responsibilities: \- Coaching, motivating and retaining the call center team. \- Setting and meeting performance targets for speed, efficiency, sales and quality, \- Monitoring random calls to improve quality, minimize errors and track agents performance. \- Organizing staffing, including shift patterns and the number of staff required to meet demand. \- Liaising with team leaders, agents and third parties to gather information and resolve issues. Functional Authority: (Job Grade 18 and above) \- Develop the working schedule to fulfill the work need \- Planning and developing staff recruitment and liaising with HR staff \- Approves the team's promotions and transfers \- Select the right calibers to fill the new vacancies \# of Hires Needed 1 Hiring Manager AbdelMessih Adly Nashed, Alfy Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 5 years of experience in the customer service field \- Advanced understanding of database structures and basic network process flows Skills and Abilities: \- Language skills \- Computer skills \- Analytical skills \- Negotiation skills \- Communication skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Negotiable Salary