Scope: Handling all the customers Home Delivery orders \& complaints, and responsible to increase the Call Center sales by using the outbound calls \& upselling Functional Responsibilities: \- Answer incoming calls and assist customers in their specific orders \- Provide a high level of personalized customer service. \- Provide customers with product and service information. \- Up sell products, inviting customers through the phone call to try any new product. \- Offering the promotions if available to all customers \- Sell product and place customer orders in computer system. \- Solving the billing issues. Leadership Responsibilities: \- Outbound calls to increase sales \& to activate the inactive accounts \- Arrange the sending of the order with any special request for the products such as cold drinks or black bags. \- Following up the delivery cycle until the order delivers to the customer. \- Transfer customer calls to appropriate staff. \- Complete call logs and reports. \# of Hires Needed 1 Hiring Manager Galal Ahmed Rotan, Mohamed Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 2 years of experience in the customer service field Skills and Abilities: \- Language skills \- Computer skills \- Negotiation skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products