**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** The EV Service Engineer is responsible for managing field service issues, supporting root cause analysis and corrective actions for system faults, and overseeing High Voltage (HV) Electrical Systems (up to 1000V), including HV batteries, electric motors, and associated modules such as HVAC systems, power steering, and related components **Job Duties and Responsibilities:** * Search, develop, and provide service procedures for technicians to successfully repair field vehicles * Ensure that strict safety protocols are followed when working with HV systems * Responsible for carrying out extensive electric vehicle diagnostics, repair, issue tracking, and escalation * Ensure proper repair action for EV vehicles that service technicians can correctly and repeatedly perform * Perform system insulation tests on the vehicles when needed * Prepare technical reports and develop baseline diagnostics when necessary Coordinate with the Technical Support team to escalate major field service issues* * Ensure the implementation and usage of EV special tools to improve effectiveness and efficiency * Ensure the integration of technical staff in technical training programs designed and arranged by the Technical Training department * Maintain the MCV standardized workshop process through serviceability requirements to improve the overall customer experience **Job Skills and Abilities:** * Good command of the English language, French / German or Chinese will be an advantage * Excellent computer skills * Strong interpersonal skills * Able to work efficiently under stress * Flexible and willing to work in outdoor environments (inside \& outside of Cairo), as this is a field service\-based role **Qualifications:** * Bachelor's degree in Mechanical Engineering 0 \- 3 years in Electric HV systems Diagnostics and Repair* Basic knowledge of engineering disciplines (eg* , electronics, software, control systems) within job\-related areas * Experience in testing and debugging automotive systems software is an asset