**Job Description:** An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company’s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English. **Key Responsibilities:** * **Customer Support:** * Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner. * Provide assistance with product\-related questions, troubleshooting, and order inquiries. * Offer detailed product or service information, guiding customers through purchasing or usage processes. * **Issue Resolution:** * Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction. * Escalate complex issues to higher levels of support when necessary. * **Documentation and Record\-Keeping:** * Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system. * Process orders, returns, refunds, and exchanges following company procedures. * **Communication:** * Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal. * Ensure the accurate and complete documentation of conversations or transactions. * **Product and Service Knowledge:** * Stay up\-to\-date with product offerings, services, promotions, and policies to provide accurate and informed assistance. * Proactively suggest solutions, upgrades, or add\-ons based on customer needs. * **Customer Retention:** * Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand. * Follow up with customers as needed to ensure satisfaction and gather feedback. * **Team Collaboration:** * Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance. * Participate in team meetings or training sessions to improve knowledge and performance. **Qualifications:** * Proven experience in a customer service role (preferably in English\-speaking environments). * Excellent verbal and written communication skills in English. * Strong problem\-solving skills and ability to handle difficult situations calmly and professionally. * Ability to multitask and manage time effectively in a fast\-paced environment. * Proficiency with customer service software and CRM tools. * A high level of empathy and patience in dealing with customers. * Knowledge of the company’s products or services (training provided). * A high school diploma or equivalent; a degree is a plus. **Preferred Skills:** * Familiarity with customer service best practices. * Experience in a specific industry, such as retail, tech, or finance (depending on the company). * Fluency in additional languages is a plus but not required. **Working Hours:** * Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours. Job Types: Full\-time, New grad Pay: E£13,000\.00 \- E£20,000\.00 per month Application Question(s): * Do you have any commitments for the next 6 months ? * Are you located in Giza/Cairo ? Education: * Bachelor's (Required) Language: * English fluently (Required)