About the job Sr. Supervisor, Mass \- Segments **Purpose of the job** Responsible for driving growth across Oranges Mass Segment through innovative offers, data\-driven insights, and cross\-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability. **Duties and responsibilities** * Manage, track, and report the overall performance of the mass segment to achieve company KPIs * Develop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU uplift * Identify customer pain points to enhance customer experience across different touch\-points \& channels * Lead end\-to\-end management of major launches and campaigns * Analyze customer base behavior, trends, and product usage to identify actionable growth opportunities * Coordinate with departments across the company to ensure smooth product rollouts \& product monitoring * Evaluate post\-launch performance, and initiate tactical actions to enhance ongoing offers and communication Education * Bachelor degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing. Experience * Minimum 4 years of experience in the telecommunications or fintech industry. Skills and abilities * Very good English both spoken and written. * Very good computer skills * Strategic and concept development skills. * Customer centric person. * High attention to detail and quality focus. * Results Orientated \- absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.