Kirdasah Programming & Production Job Listings

Customer Success Specialist - Italian64312663329795120

**Customer Service and Support** **Location** Giza, Egypt Job Title: Customer Success Specialist \- Italian Job Description The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo B224\-F15, KM28 Cairo Alexandria Desert Road, Language Requirements: Italian Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Business Development / Tele-Sales64312663216897121

Indeed

Business Development / Tele-Sales

We're seeking a **Business Development \- Telesales** professional to join our team. In this role, you'll be the voice of Dale Carnegie Training (DCT), responsible for cultivating strong relationships with our existing clients and proactively hunting for new business opportunities. You'll use your sharp communication skills to understand client needs and position our world\-class training solutions as the answer. If you're a self\-starter who thrives on achieving targets and loves the thrill of the sale, we want to hear from you. **Key Responsibilities** * **Relationship Management:** Nurture and grow strong, lasting relationships with existing clients, ensuring their satisfaction and identifying opportunities for repeat business. * **New Business Development:** Aggressively identify and pursue new business leads through proactive outreach, generating new pipelines, and expanding our customer base. * **Client Consultation:** Engage in consultative selling by actively listening to client challenges and needs, then expertly recommending the most suitable DCT training solutions. * **Negotiation \& Closing:** Masterfully negotiate contract terms, pricing, delivery, and specifications to secure successful deal closures and maximize revenue. * **Sales Administration:** Maintain meticulous and up\-to\-date records of all sales activities, customer interactions, and deals within our CRM system. * **Financial Oversight:** Monitor and follow up on payments and outstanding invoices to ensure timely collection, contributing to healthy cash flow. * **Performance Tracking:** Consistently track and analyze your sales performance, striving to meet and exceed all set targets and quotas. * **Industry Insight:** Develop a deep understanding of clients' businesses and industries to provide personalized, impactful training solutions. **Candidate Profile: What Great Looks Like** The ideal candidate is a **telephonic ninja** who can build rapport over the phone instantly. They're a natural\-born negotiator, with a knack for turning a conversation into a conversion. You're not just a salesperson; you're a strategic thinker who understands the value of long\-term relationships. You're organized, self\-motivated, and have an unwavering commitment to achieving excellence. You have a positive, can\-do attitude and are resilient in the face of rejection. **Key Competencies** * **Exceptional Communication:** The ability to articulate complex ideas clearly and persuasively, both verbally and in writing. * **Active Listening:** The skill to truly hear and understand a client's needs beyond their stated words. * **Sales \& Negotiation Skills:** Proven track record of successfully negotiating and closing sales deals. * **Resilience \& Persistence:** The ability to maintain a positive attitude and remain focused on goals, even after facing setbacks. * **Customer Relationship Management:** Strong ability to build and maintain relationships with a diverse range of clients. * **Time Management \& Organization:** Excellent ability to manage multiple priorities and maintain accurate records in a fast\-paced environment. * **Problem\-Solving:** The capacity to analyze client challenges and propose effective, customized solutions. **Requirements** * A minimum of 2 years of experience in a telesales or business development role. * Demonstrated ability to meet and exceed sales targets. * Proficiency in using CRM software (e.g., Salesforce, HubSpot). * Strong understanding of the sales cycle and consultative selling techniques. * Bachelor's degree in Business, Marketing, or a related field is preferred. **Extra Points That Matter (Differentiators)** * **Experience in the training or professional development industry:** Knowledge of our space is a huge plus. * **A "hunter" mindset:** You don't wait for leads to come to you; you go out and find them. * **Familiarity with Dale Carnegie's principles:** A genuine belief in our mission and methods. * **Bilingual or multilingual skills:** The ability to communicate with clients in multiple languages. **Benefits** * Salary range: 12,000 EGP to 14,000 EGP net plus competitive commission scheme. * Social \& Medical Insurance Job Type: Full\-time Pay: E£12,000\.00 \- E£14,000\.00 per month

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

EGP 12,000-14,000/year

Data Scientist II - QuantumBlack, AI by McKinsey64312663233155122

Indeed

Data Scientist II - QuantumBlack, AI by McKinsey

Job ID: 97584 - Cairo Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place. YOUR IMPACT You will use data creatively to solve business challenges, often uncovering new and transformative opportunities along the way. In this role, you will focus on the development of advanced analytics models to optimize underlying business problems. You will apply state\-of\-the\-art advanced analytics, quantitative tools and modeling techniques to interpret, make inferences and offer recommendations based on insights from the data. You will shape the future of what data\-driven organizations look like, drive processes for extracting and using that data in creative ways and initiating new lines of thinking within an infinite number of clients and situations. You will create valuable, transformative business strategies through the measurement, manipulation, reporting and dissemination of broad sets of data. You will apply and advise on state\-of\-the\-art advanced analytic and quantitative tools and modeling techniques to derive business insights, solve complex business problems and improve decisions. You will review, support and advise on the day\-to\-day analytics requirements of clients’ key operational processes while continually improving the impact of these processes. You will be based in our Cairo office as part of our QuantumBlack, AI by McKinsey team, partnering with consultants, clients, and other colleagues. Our QuantumBlack, AI by McKinsey teams bring the latest analytical techniques plus a deep understanding of industry dynamics and corporate functions to help clients create the most value from data. YOUR GROWTH Driving lasting impact and building long\-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture \- doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have: * Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * Global community: With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * World\-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. YOUR QUALIFICATIONS AND SKILLS * Undergraduate degree in mathematics, statistics, physics, engineering; master's degree is a plus * 3\+ years of professional experience in programming; experience applied to business problems is a plus * Experience in programming (focus on machine learning) in Python; knowledge in SPSS, SAS, Ruby, Hadoop is a plus * Experience in data treatment/data mining: SQL, AWK, Access, Spark, Excel * Demonstrated aptitude for analytics; statistical knowledge is a plus * Proven record of leadership in a work setting and/or through extracurricular activities * Ability to work collaboratively in a team environment and effectively with people at all levels in an organization * Ability to communicate complex ideas effectively, both verbally and in writing, in English required; fluency in local office language(s) is a plus

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Communications Specialist64312663280514123

Indeed

Communications Specialist

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long\-term relationships with our brand partners and empowering our people to drive positive change. About the Job Are you a natural storyteller who thrives on connecting people and building community? We’re searching for a driven Communications Specialist to be the voice of IntouchCX for our key regions. You won't just be creating content; you'll be shaping our culture, amplifying our brand, and connecting our global team at the local level. This role is essential for executing our communications strategy, supporting regional teams, and acting as a brand ambassador. The ideal candidate is a skilled content creator with a deep understanding of global audiences and talent for storytelling. As a Communications Specialist, You Will… * Internal Communications: Execute the global internal communications strategy, ensuring messaging is aligned with company goals and resonates with a diverse, international workforce. * Communications \& Content: Execute assigned internal and external communication plans, create and distribute content for different channels, and ensure all messaging is aligned with regional tones and corporate standards. * Regional Storytelling: Collaborate with communications managers and local leaders to identify newsworthy stories and events, propose topics, and develop content that showcases our regional success. * Culture \& Engagement: Support initiatives that build and reinforce a positive company culture, encouraging employee engagement and feedback. * Analytics \& Reporting: Track and analyze the performance of communications channels (e.g., newsletters, and other internal communications platforms), report on key metrics and provide insights to leadership. * Employer Branding and Recruitment Support: Serve as the brand champion, advising campus leaders on communications and supporting recruiting teams with copywriting for job descriptions and advertisements. * Media Relations: Work with the Communications Managers to support local media opportunities and build relationships with key regional press contacts. * Social Media Support: Monitor campus activities and events to identify relevant stories and propose materials that are appropriate to share on our official global social media channels. As a Communications Specialist, You Need… * A degree in Communications, Marketing, Journalism, or a related field. * C1 \- C2 level of English proficiency. Mandatory. * 3\-5 years of experience in internal Communications, PR, Corporate Communications, Content Marketing, or a related role. * Experience managing and creating content for various channels (intranets, newsletters, social media, etc.). * Strong written and verbal communication skills, with a focus on proofreading and storytelling. * A proven ability to analyze data and provide actionable insights. * A collaborative mindset and the ability to build relationships with stakeholders at all levels of the organization in different locations around the world. * Exceptional ability to manage timelines, priorities, and deliverables in a fast\-paced, * dynamic environment. * Highly organized, detail\-oriented, driven and self\-motivated , strong attention to detail * and a commitment to accuracy. * Ability to work independently and in teams. * Experience with Wordpress, Canva, and Mailchimp platforms is a plus.

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Digital Content Producer64312663183362124

Indeed

Digital Content Producer

Job ID: 102472 - Cairo - Istanbul - Karachi Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place. YOUR IMPACT As a Digital Content Producer, you will play a pivotal role in shaping how McKinsey connects with its audiences—clients, firm members, and alumni—through innovative and impactful digital content. Your work will directly contribute to building awareness of McKinsey’s capabilities, knowledge, and assets, while driving engagement across multiple platforms. You will bring ideas to life by developing and producing engaging short\-form content, including videos, TikTok\-style content, GIFs, and graphics tailored for LinkedIn, Instagram, WhatsApp, TikTok, and emerging platforms. By leveraging the latest AI\-driven tools and technologies, you will enhance creativity and storytelling impact, ensuring that McKinsey’s messaging resonates with diverse audiences and aligns with the firm’s brand voice and objectives. Collaborating with cross\-functional teams, you will plan, execute, and optimize integrated digital campaigns that align with strategic objectives. You will also measure content performance across platforms, providing actionable insights to continuously refine creative strategies. Your ability to stay ahead of digital media trends and platform updates will ensure that McKinsey’s content remains fresh, innovative, and impactful. Through your contributions, you will help protect McKinsey’s reputation, punctuate its expertise, and bring campaigns to life in relevant ways across channels, platforms, and stakeholders. By aligning with clear project briefs and leveraging insights, you will ensure that communications efforts are strategically focused and deliver measurable impact. In this role, you will create clear, structured, and engaging written communications products (e.g., memos, emails, strategic marketing briefs, blogs, talking points/scripts, Q\&A) that rigorously follow conventions of written English. You will also drive development and execution of communications for reports, storytelling (e.g., social posts, case studies), and events (e.g., forums, webinars, roundtables). You will conduct strategic assessments (e.g., competitor insights, event speaker research) to support execution and prioritization of communication campaigns and events and you will be responsible of ensuring consistent branding (i.e., firm's signature voice, visuals, and narrative) across communications platforms and channels in support of relevant brand pivots. By joining our team, you will have the opportunity to push creative boundaries, collaborate with innovative colleagues, and shape the digital presence of a globally recognized brand. Your work will not only elevate McKinsey’s storytelling but also make a meaningful impact on how the firm engages with its audiences worldwide. Please send a portfolio of some of your work along with your application to review. YOUR GROWTH You are someone who thrives in a high\-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well\-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have: * Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * Global community: With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. YOUR QUALIFICATIONS AND SKILLS * 5\+ years of professional experience in digital content production, social media, or creative digital marketing. * Proven ability to produce compelling short\-form content (video, GIFs, motion graphics, etc.) for social and digital channels. * Strong storytelling skills with a portfolio that demonstrates creativity and audience engagement. * Hands\-on experience with AI tools for content creation and storytelling enhancement. * Knowledge of social media best practices across LinkedIn, Instagram, TikTok, and emerging platforms. * Experience developing, executing, and measuring integrated campaigns. * Proficiency with creative tools (Adobe Creative Suite, Canva, or equivalent). * Strong organizational skills and ability to manage multiple projects in a fast\-paced environment. Please send a portfolio of some of your work along with your application to review.

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Quality Assurance Analyst (Italian/English Bilingual)64312663200001125

Indeed

Quality Assurance Analyst (Italian/English Bilingual)

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long\-term relationships with our brand partners and empowering our people to drive positive change. About the Job We’re changing the way people think about customer service, and we need your help! We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst (Italian/English Bilingual), You Will… * Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed * Complete Quality Assurance and coaching session reports on a weekly basis * Attend and participate in meetings with supervisors and managers to review monitoring lists * Attend and participate in partner and internal calibration meetings * Research escalated issues and co\-deliver coaching opportunities with Team Leaders and Operation Managers * Report scripting problems or questions from callers to appropriate departments * Distribute partner and company related correspondence to all CSRs/Tier 2 team members * Perform other duties as assigned As Quality Assurance Analyst (Italian/English Bilingual), You Have… * High school diploma or equivalent (required) * Must be fluent in Italian and English, written and oral * 1 year of front\-line contact center experience (preferred) * 1\-2 years of Quality Assurance experience (preferred) * Intermediate knowledge of MS Excel, MS Word and MS Office (required) * Ability to type 30 wpm minimum with accuracy * Strong verbal and written communication skills, including spelling and grammar * Excellent organizational and time management skills * Ability to make fair and consistent judgments and decisions * Ability to multi\-task under high\-pressure situations * Ability to solve problems and offer suggestions in a positive and developmental manner * Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls * Ability to perform basic mathematical functions to ensure scoring accuracy * Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds * Ability to work a variety of shifts including days, afternoons, evenings and holidays

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Indeed

Videographer

**Job Description:** * Film a wide range of video content, including promotional videos, client testimonials, interviews, corporate events, product showcases, behind\-the\-scenes, and social media content. * corporate events, product showcases, behind\-the\-scenes, and social media content. * Operate professional video, lighting, and audio equipment both on location and in studio settings. * Set up and strike all necessary equipment, ensuring proper lighting, sound, and camera angles for high\-quality results.requirements.necessary. * Participate in pre\-production meetings to understand project goals, scripts, shot lists, and location requirements. * Scout and recommend shoot locations, backdrops, and lighting setups. * Work with the creative team to determine the visual approach and execution plan for each shoot. * Coordinate with video editors to ensure smooth post\-production workflows. * Troubleshoot issues with lighting, sound, or camera equipment on set. * Maintain video equipment in good working condition and recommend upgrades or new gear as necessary. **Job Requirements:** * Bachelor’s degree from Applied Arts or Higher Institute of Cinema. * Minimum 3 years of hands\-on experience as a videographer. * Strong eye for composition, color, framing, and storytelling through visuals. * Ability to work independently and collaboratively in high\-pressure, deadline\-driven environments. * Willingness to travel for shoots and work flexible hours, including weekends if needed. Job Type: Full\-time

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Indeed

Video Editor

**Video Production Editor**, is responsible for reviewing audio and visual footage and using computer software to organize clips into a cohesive finished project. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and watching the finished product to catch mistakes before submitting it for review. ### **Duties and responsibilities** A Video Editor’s main task is to take the raw footage shot by a film crew and Director and turn it into the final product. Examples of duties a Video Editor may need to perform include: * Assembling raw footage and transferring or uploading to a computer * Analyzing and following a script, screenplay or outline when performing edits * Inputting sound to enhance footage, which may include selecting music and writing voice\-overs * Adding graphics to enhance footage * Digitally splicing film and video and synchronizing them into one rough cut file * Improving and correcting lighting, coloring and faulty footage * Working closely with Directors to present a final product that matches their vision * Making revisions to edits upon request Qualifications: * Creative thinking ability to translate raw footage into a finished product while following a script or storyboard * Reading comprehension and critical thinking skills to fully understand scripts * Organizational skills and information ordering ability to place scenes in logical order * Ability to take direction and follow instructions from the Director * Visualization skills to imagine how a scene will look once necessary edits are complete * Knowledge of video editing, photo editing and production software * Time management skills to complete edits and revisions in accordance with strict deadlines

367X+4PR, Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320330, Egypt

Negotiable Salary

Opening Doors: Creating Opportunities for People with Disabilities63811819391107128

Indeed

Opening Doors: Creating Opportunities for People with Disabilities

Job Title: Opening Doors: Creating Opportunities for People with Disabilities Job Description At **Concentrix**, we believe that true innovation comes from the unique experiences, talents, and perspectives of our diverse team. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We are looking for motivated and passionate individuals to join our team and be a part of a culture that prioritizes collaboration, growth, and mutual support. Why Join Us? * Inclusive Culture: We are proudly united as one team, one company, globally. Our culture is built on mutual respect and equality, ensuring that all employees have a voice and the opportunity to thrive. * Comprehensive Benefits: * Competitive Salaries: We offer attractive compensation that reflects your skills and contributions. * Transportation Support: Helping with your commute so you can focus on what matters. * Medical \& Social Insurance: Comprehensive coverage for your health and peace of mind. * Cost of Living Allowance: Financial support to manage daily expenses. * Learning \& Development Programs: Access to training and development for continuous career growth. * Fast\-Track Career Progression: A clear path for advancement with opportunities to move forward within 6 months. What We’re Looking For: * A strong commitment to personal growth and a positive approach to overcoming challenges. * Excellent communication and interpersonal skills that foster teamwork and mutual respect. * The ability to adapt and thrive in a collaborative environment while contributing unique perspectives. * Professional experience relevant to the position, with a focus on skills and potential over specific requirements. * A proactive mindset and a willingness to learn, adapt, and support others. Our Commitment to Inclusion: *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* At Concentrix, you’ll be part of an organization that values integrity, innovation, and inclusivity. Join us and bring your unique strengths to a place that celebrates differences and embraces potential. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Account Executive | Premium & Luxury Brands63811819400321129

Indeed

Account Executive | Premium & Luxury Brands

Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? We are building the best end\-to\-end marketing presence for our clients and you can be a part of our team. This is why we need you. You will be responsible for solid campaign deliveries for a variety of accounts. You are a detail\-oriented problem\-solver with a creative mindset that fits luxury brands. And yes, you will be joining a dynamic team, one in which your talents and knowledge will be embedded, appreciated, and transcended. Our tribe has grown significantly over the past years in the US, UK, EU, and Middle East. We have created a portfolio of global names in the luxury and leisure field like Hyatt, Sotheby’s, Four Seasons, Aero, and more! We are not stopping there, and neither should you. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market it exists in * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests **Requirements** * Minimum of 1\-year's experience as a Social Media Specialist or a Digital Marketer, or a minimum of 2\-year's experience in the marketing industry * Affinity for luxury brands * Strong communicator * Problem solver * Passionate and creative * Result\-oriented * Basic media buying skills * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * â€¨An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * â€¨Flexible working hours and remote workâ€¨ options * A competitive salary â€¨ **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. Are you eager to join? Apply with your up\-to\-date CV and cover letter through the Apply link. For further questions, contact Emil Diephuis at emil@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

English - Customer Success Specialist638118194085131210

Indeed

English - Customer Success Specialist

**Customer Service and Support** **Location** Giza, Egypt Job Title: English \- Customer Success Specialist Job Description The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Quality Assurance Analyst/Training Facilitator (French/English Bilingual)638118194255371211

Indeed

Quality Assurance Analyst/Training Facilitator (French/English Bilingual)

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long\-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story \- https://youtu.be/GinyJ\-abWJs About the Job We are changing the way people think about customer service, and we need your help! Are you a leader with a passion to help people learn? We’re looking for a Quality Assurance Analyst/Training Facilitator (French/English Bilingual) to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance\-driven individual who is eager to innovate new opportunities. As Quality Assurance Analyst/Training Facilitator (French/English Bilingual), You Will… Main Responsibilities * Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed * Complete Quality Assurance and coaching session reports on a weekly basis * Attend and participate in meetings with supervisors and managers to review monitoring lists * Attend and participate in partner and internal calibration meetings * Research escalated issues and co\-deliver coaching opportunities with Team Leaders and Operation Managers * Report scripting problems or questions from callers to appropriate departments Secondary Responsibilities * Provide training to new and existing employees * Develop and deliver training plans and curriculum to classes of up to 25 people * Develop and utilize a variety of creative teaching techniques * Develops and administers knowledge assessment testing * Assist with QA monitoring, feedback and coaching * Maintain up\-to\-date reporting on training progress, effectiveness and improvements * Perform other duties as assigned As Quality Assurance Analyst/Training Facilitator, (French/English Bilingual) You Have… * BS/BA in Education or Business Administration is required * Must be fully bilingual in both English and French, written and verbal * 3\+ years previous contact center experience preferred * 1\-2 years of Quality Assurance experience (preferred) * Knowledge of adult learning principles and the ability to implement these principles into a training curriculum * Experience in customer service training * Intermediate knowledge of MS Excel, MS Word and MS Office (required) * Strong verbal and written communication skills, including spelling and grammar * Excellent organizational and time management skills * Ability to multi\-task under high\-pressure situations * Ability to solve problems and offer suggestions in a positive and developmental manner * Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls * Ability to perform basic mathematical functions to ensure scoring accuracy * Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds * Valid travel documents for international travel

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Account Manager | Premium & Luxury Brands638118194342411212

Indeed

Account Manager | Premium & Luxury Brands

Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? Your role as an Account Manager is for a strategic and growth\-minded professional with luxury industry know\-how and rapport to simply get things done. Together with an international team of high performers, you ensure that we deliver best\-in\-class, strategies content plans, and performance\-driven campaigns. You will make sure that all campaigns are delivered on time and within budget. If you’re an experienced go\-getter who just gets clients and seeks out new opportunities to create impactful work, then let’s get down to brass tacks. **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests * Joining pitches, generating new leads **Requirements** * Minimum of 3 years experience as a Social Media Specialist or a Digital Marketer, or a minimum of 4 years experience in the marketing industry * Excellent leadership abilities * Affinity for luxury brands * Analytical decision\-making and management skills * Ability to develop lasting professional relationships with clients * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * Hybrid working model A competitive salary * Are you eager to join? Apply with your up\-to\-date CV and cover letter through the Apply link. For further questions, contact Mohamed Medhat at m.medhat@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Senior Account Manager - Luxury Leisure Brands638118194429451213

Indeed

Senior Account Manager - Luxury Leisure Brands

**Senior Account Manager \- Luxury Leisure Brands** Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? Your role as Senior Account Manager is for a strategic and growth\-minded professional with luxury industry know\-how and rapport to simply get things done. Together with an international team of high performers, you ensure that we deliver best\-in\-class, strategies content plans, and performance\-driven campaigns. You will make sure that all campaigns are delivered on time and within budget. If you’re an experienced go\-getter who just gets clients and seeks out new opportunities to create impactful work, then let’s get down to brass tacks. **About Our Tribe** We have been working with the world’s leading luxury leisure brands and disruptive tech startups in over 40 countries including the US, EU, GCC, UK, for more than 10 years. Tribe X presents the science of digital fused with the art of content. We already have been growing, adapting, and making an impact with stunning visualizations and representations for our clients' online presence, and we're looking for someone with the same mentality and approach. **About Our Vibe** We are eager to recruit the most talented experts in the game. But we are also looking for a perfect Tribe X fit. Someone who is eager to learn, takes initiative, inspires others, strives towards a better world, takes the stage, is a futurist at heart, and wants to help expand the Tribe around the world. Values are what we value. There are no big egos here, just a group of people looking to be at the forefront of digital innovation and creativity. We’re a highly inquisitive bunch, regularly hosting inspiration sessions, training programs, and team\-building activities. We strongly support diversity and are committed to creating an inclusive environment for all employees. **Responsibilities** * Building a thorough understanding of the client’s business and how it operates within the market * Developing trusting client/agency relationships by efficiently meeting the day\-to\-day client needs in a timely manner * Understanding the objective of client requests by asking the necessary questions and properly briefing the team internally on new client requests * Managing content creation workflow (from brief to delivery) * Creating monthly content calendars adhering to the brand’s tone of voice * Delivering reports and analysis * Managing and creating media buying campaigns * Taking initiative to improve the process around clients’ day\-to\-day requests * Joining pitches, generating new leads **Requirements** * Minimum of 4 years experience in Account Management in the digital field, or a minimum of 4 years experience in the marketing industry * Excellent leadership abilities * Affinity for luxury brands * Analytical decision\-making and management skills * Ability to develop lasting professional relationships with clients * Excellent spoken and written English skills **We offer** * A great working environment with an international team of high performers * Fast\-growing and challenging projects from well\-known international brands to start\-ups * An appreciative and collaborative corporate culture with a “Can Do” attitude * Advancement training and career growth opportunities * Flexible working hours and remote work options A competitive salary * Are you eager to join? Apply with your up\-to\-date CV through the Apply link. For further questions, contact Mohamed Medhat at m.medhat@tribexdigital.com

X68X+JXJ, Maadi Al Khabiri Al Gharbeyah, Maadi, Cairo Governorate 4211302, Egypt

Negotiable Salary

Customer success specialist -Spanish speaker638118192675851214

Indeed

Customer success specialist -Spanish speaker

**Customer Service and Support** **Location** Cairo, Egypt Job Title: Customer success specialist \-Spanish speaker Job Description The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Associate Customer success -Spanish speaker638118192852511215

Indeed

Associate Customer success -Spanish speaker

Job Title: Associate Customer success \-Spanish speaker Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Spanish Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Data Engineer - QuantumBlack, AI by McKinsey638118192939551216

Indeed

Data Engineer - QuantumBlack, AI by McKinsey

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- You will apply your passion for finding opportunities in data by using established tools and techniques or by innovating/building new ones. In this role, you will collaborate with highly talented business consultants and data\-scientists to design and drive architecture and implementation planning for our clients and act as a big data evangelist, educating McKinsey's and client's teams on data engineering topics. You’ll actively cooperate with data scientists and digital consultants to incorporate clients’ requirements and impactful analysis into our data products. You’ll also be an expert in data engineering and advise relevant people at the firm on technical aspects of analytics engagements. You will shape the future of what data\-driven organizations look like, drive processes for extracting and using that data in creative ways, and create new lines of thinking within an infinite number of clients and situations. Lastly, you'll do meaningful work that makes a real difference with our clients. This is a hybrid client\-facing/technical role using state\-of\-the\-art technologies, whilst also being able to communicate complex intractable ideas to non\-technical audiences. **Your Growth** --------------- Driving lasting impact and building long\-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture \- doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **World\-class benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Bachelor's degree in computer science, engineering, mathematics or another relevant subject * 3\+ years of experience in big data related software development; experience with data modeling, design patterns and building highly scalable and secured solutions * Background in development with practical experience with at least one general purpose programming languages (Python, R, C, Java, Scala, etc.) * Familiar with big data platforms (SQL, Teradata, Hadoop, Spark) * Experience preparing data for analytics and following a data science workflow * Advanced knowledge of data structures and algorithms, networking, operating systems, standard unix/linux operating systems, version control and DevSecOps tool chains, etc. * Ability to work with a myriad of data types (structured and unstructured), extracting information from modern and legacy data platforms and identify and perform linkages across disparate data sets * Meaningful experience in extracting and loading data from multiple database technologies like RDBMS (MS SQL Server, Oracle, MySQL, PostgreSQL), MPP (AWS Redshift, Teradata, Snowflake) and optionally NoSQL (MongoDB, DynamoDB, Cassandra, Neo4J, Titan) * Experience and interest in Cloud platforms such as AWS, Azure, GCP * Commercial client\-facing project experience is helpful * Proven record of leadership in a work setting and/or through extracurricular activities * Ability to work collaboratively in a team environment and effectively with people at all levels in an organization * Ability to communicate complex ideas effectively, both verbally and in writing, in English; fluency in local office language(s) is a plus

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Data Scientist - QuantumBlack, AI by McKinsey638118193022751217

Indeed

Data Scientist - QuantumBlack, AI by McKinsey

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- You will use data creatively to solve business challenges, often uncovering new and transformative opportunities along the way. In this role, you will focus on the development of advanced analytics models to optimize underlying business problems. You will apply state\-of\-the\-art advanced analytics, quantitative tools and modeling techniques to interpret, make inferences and offer recommendations based on insights from the data. You will shape the future of what data\-driven organizations look like, drive processes for extracting and using that data in creative ways and create new lines of thinking within an infinite number of clients and situations. You will create valuable, transformative business strategies through the measurement, manipulation, reporting and dissemination of broad sets of data. You will apply and advise on state\-of\-the\-art advanced analytic and quantitative tools and modeling techniques in order to derive business insights, solve complex business problems and improve decisions. You will review, support and advise on the day\-to\-day analytics requirements of clients’ key operational processes while continually improving the impact of these processes. You will be based in our Cairo or Riyadh office as part of our QuantumBlack, AI by McKinsey team, partnering with consultants, clients, and other colleagues. Our QuantumBlack, AI by McKinsey teams bring the latest analytical techniques plus a deep understanding of industry dynamics and corporate functions to help clients create the most value from data. **Your Growth** --------------- Driving lasting impact and building long\-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture \- doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **World\-class benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Undergraduate degree in mathematics, statistics, physics, engineering; master's degree is a plus * 3\+ years of professional experience in programming; experience applied to business problems is a plus * Experience in programming (focus on machine learning) in Python; knowledge in SPSS, SAS, Ruby, Hadoop is a plus * Experience in data treatment/data mining: SQL, AWK, Access, Spark, Excel * Demonstrated aptitude for analytics; statistical knowledge is a plus * Proven record of leadership in a work setting and/or through extracurricular activities * Ability to work collaboratively in a team environment and effectively with people at all levels in an organization * Ability to communicate complex ideas effectively, both verbally and in writing, in English; fluency in local office language(s) is a plus

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

B2B French-Associate Customer Success638118193114891218

Indeed

B2B French-Associate Customer Success

**Customer Service and Support** **Location** Cairo, Egypt Job Title: B2B French\-Associate Customer Success Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: French (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

B2B English- Associate Customer Success638118193200651219

Indeed

B2B English- Associate Customer Success

**Customer Service and Support** **Location** Cairo, Egypt Job Title: B2B English\- Associate Customer Success Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo \- Building F16 Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

BU Omnichannel Manager638118193373471220

Indeed

BU Omnichannel Manager

**Job title**:**BU** **Omnichannel Manager** **Key dimensions \- Scope \& Scale:** As a member of Africa Omnichannel organization, BU Omnichannel manager will be accountable to: * Definition of Omnichannel strategy based on portfolio mix \& GTM archetyping * Localization of global campaign design and adaptation of global approaches to reflect BU conditions * Standardization of tactical omnichannel planning, incl. automated channel approach, content, engagement * Take agile decisions, ensuring customer centric approach and external perspective and taking the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi. * Have One Sanofi approach, boosting the use of global tools and solutions, eliminating any fragmentation of our ecosystem, fostering the delivery of global and standard solutions, avoiding exceptions, but making sure that the specific and relevant needs of the BU are attended. * Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best\-in\-class and best\-in\-cost support to our businesses. * Lead transformation in the ways of working locally within his / her BU. **Main responsibilities:** * Work with brand teams to translate Customer engagement plans into Omnichannel journeys * Run omnichannel campaigns development \& execution on relevant platforms, including management of content adaptation to channel requirements, in line with global standards, tools and processes. * Responsible for engagement with agencies and Hub teams to ensure smooth content and campaign deployment. * Act as BU's omnichannel expert. Be the go\-to person for understanding the technicalities and best practices of these channels, providing guidance to business partners to deliver best\-in\-class customer experiences. * Driving BU change management for adoption of innovative / best\-in\-class practices and capabilities to maximize business impact and efficiency * Engage with I\&A team to continuously analyze campaign performance and continuously optimize customer/content/channel plan. * Transferring knowledge and insights gained from successful campaigns and best practices to BU commercial and cross\-functional teams, fostering a culture of shared learning and continuous improvement. * Engage cross functional teams within GTMc and BUs to support local campaign deployment, including Market Access and Medical, as needed. **Ways of working** * You will be a member of Africa Omnichannel Operations Team. * You will role model Play\-To\-Win principles and behaviors, delivering high performance in the “what’s” and “how’s”. * You will foster partnerships and close collaboration between local cross\-functional teams (i.e. Marketing, Medical, Digital and Procurement) and with the other pillars of GTMC, and drive structured ways of working among teams to deliver best\-in\-class omnichannel experiences for our customers. * You will operate in a lean but effective agile manner. * You will continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross\-functional teams. About you **Work Experience:** * 5\+ years leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on content mapping and campaign execution within the pharma industry. * Strong execution skills with proven delivery of outstanding results. * High persistence and resilience. **Knowledge:** * Omnichannel experience and expertise with existing omnichannel tools \& projects proficiency (e.g SFMC, Magnolia), in addition to websites management. * Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross\-functionally. **Skills and Competencies:** * **Business**: Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions. * **Leadership**: Leads by example and walks the talk; Role models Play\-To\-Win principles and behaviors; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well\-developed time management skills, mastering in prioritizating tasks and planning own workloads to ensure deadlines and desired results are met. * **Networking**: Has experience of successfully to deliver high performance in multicultural environments and in a matrix organization; Works well in cross\-functional teams. **Personal Characteristics**: Hands\-on, execution and result orientation, accountability, creativity, initiative, high persitance and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement, listening skills. null

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Product Manager638118193542411221

Indeed

Senior Product Manager

**Abou****t almentor:** We are the leading Video\-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose\-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward! **Our Mission:** almentor is on a mission to increase accessibility to affordable quality education for Arabic\-speaking communities**.** **Job Brief:** Reporting to the Head of Products, the Senior Product Manager will be responsible for managing the product end\-to\-end. You will work closely with engineering, design, and business teams to deliver innovative features and functionalities that cater to our global audience. **Role Objectives:** * **Product Development**: Manage the product lifecycle from opportunity discovery to release planning and success assessment. * **Collaboration**: Work with the Engineering team to ensure alignment and successful delivery of product features. * **Release Management**: Own the planning and roll\-out of new features. * **Backlog Management**: Maintain a groomed and prioritized product backlog based on business impact and effort. * **User Advocacy**: Represent the voice of the users, advocating the product vision and direction to all business, UX, and engineering teams. * **Strategy and Vision**: Own product KPIs, strategy, and vision. * **Stakeholder Collaboration**: Encourage cross\-functional team collaboration on shared objectives. * **Impact Analysis**: Lead the impact analysis of new features before and after development phases. * **Iteration Management**: Oversee the development stages from kick\-off sessions to evaluating product progress at each iteration. **Relevant Experience:** * 7\+ years of experience in product management, preferably in a product\-based environment. * Strong communication, presentation, and detail\-orientation skills. * Excellent organizational and time\-management skills. * Good knowledge of Agile processes and principles. * Exceptional interpersonal skills for collaborating with cross\-functional teams. * Excellent problem\-solving skills. * Self\-motivated with a can\-do attitude. * Fluency in verbal and written English is a must.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Supervisor, Mobile Data QoS & CEM638118193630731222

Indeed

Supervisor, Mobile Data QoS & CEM

**Purpose of the Job** * Responsible for the development and implementation of CEM (Customer Experience Management) to maintain and enhance the over all customer experience and satisfaction for all the mentioned domains. **Duties and Responsibilities** * Having a wide scope technical knowledge in GSM/UMTS signaling analysis to be able to tackle and solve complex technical problems in different fields for voice network covering all services related to CS,IMS,VAS and roaming * Responsible for service level management of orange products in data domain * Interfacing and dealing with different teams inside technology teams like Core, DN, Optimization, Radio, and outside technology like commercial (Marketing \& sales) and Finance. * Understanding business objectives and extracting the needed business value from the data sources. * Troubleshoot signaling related problems Voice and Volte Domain (aif,IuCS,IMS) * Perform campaigns studying the different Orange OSS/BSS vendors and benchmarking singling performance among them to ensure they meet the target service level. * Contribute in the in\-house Developing of CEM (Customer Experience Management) tool which is being used widely by different company entities (Commercial, CS, and Technology \& Strategy). * Adapting in\-house developed solutions (like CEM) to be used in other Orange affiliates in coordination with Orange management (both Technical and Commercial dpts.). * Deliver customer insights and initiatives to improve customer experience and smart Capex allocation * Contribute to new features or trials implementations and testing ensuring proper network deployment and operation from lab testing to life trials. * Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases. * Perform daily health checks and kpis monitoring for Data services * Interface with all the stakeholders of the CEM project from different departments to define objectives and deliverables for each phase of CEM implementation. * Monitor and evaluate the impact of the chronic and critical network problem on revenue and customer experience then provide regular reports to upper management about needed plan of actions. * Assess and introduce new technologies supporting QoS needs and requirements to top management and suggest improvements and enhancements * Perform regular daily checks for voice services, troubleshoot and report detected issues. * Ensure that daily / monthly QoS Dashboards are aligned with department objectives in maintaining service level agreement. * Design dashboards that will reflect customer experience using Orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance. * Ensure data integrity and completeness to provide actionable insights **Job Specifications** **Education** University degree, BSc, Faculty of engineering, Communications. **Experience** 1\. Minimum 3 years of experience, 2 of which in telecommunications field with substantial leadership and management skills preferably. 2\. Background in an analytical troubleshooting position preferable mobility protocol analysis and quality assurance (GSM, DCS, GPRS, Data or similar systems). **Skills and abilities** 1\. Very good English both written \& spoken. 2\. Excellent computer skills. 3\. Exceptional interpersonal skills in terms of communications motivating others, due to the sensitive and diverse nature of work as QoS. 4\. Conflict management abilities. 5\. Innovative self developing mindset. 6\. Very good business sense. 7\. Very good presentation skills. 8\. Excellent knowledge of GSM systems and protocols. **Contrat** ----------- CDI

2656+974, Ewais Ln, Thalethah, Al Giza, Giza Governorate, Egypt

Negotiable Salary

Operational Manager - Technical Leader638118191390751223

Indeed

Operational Manager - Technical Leader

**Votre rôle** -------------- * Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. * Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level * Responsible for fault isolation and providing proper resolution * Act as service matter expert for all new technologies \& be SPOC for their support related issue, knowledge road map during his shift. * Provide professional technical support and troubleshooting for all issues escalated from the service desk \& incident management teams. * Provide proper resolution in complex customer issues; diagnose fault\-related cases by effectively utilizing software diagnostics and other network/product utility programs. * Provide status updates to the service desk \& incident management teams to Inform customer on technical progression, if required. * Ensure service level agreement “SLA” is met during incidents handling. * Act as the Global expert team in some required network services, i.e ISDN, Legacy products, etc. * Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. * Able to work closely with field engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues. * Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution. * Document all troubleshooting and case management actions via OBS ticketing system. * Technical guidance, job coaching and support to the service desk \& incident management dept. through training sessions if required. * Designing \& providing technical input to the Company’s technical \& procedures knowledge base following the ITIL standards. **Votre profil** ---------------- * Cisco Routing \& switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS. * IPSEC \& GRE tunneling protocols. * Deep knowledge of various Cisco WLAN deployment/solutions * Solid hands\-on experience on WLAN * Good understanding AirOS/IOS\-XE Wireless LAN Controllers * Solid knowledge for SDWAN * Good knowledge for QoS * Good time management, and organizational skills * Good interpersonal and communication skills * Proactive, self\-motivated, and determined attitude * Problem solving skills * Good negotiation skills * Customer Oriented Attitude * Ability to work on out of business hours, based on customer requests * Fluent in both spoken and written English * Team Spirit * CAN\-DO attitude Educational Background: * Bachelor’s degree in telecommunications field * CCNP certified is a must * SDWAN and WLAN knowledge is mandatory * CCIE knowledge is big plus **Le plus de l'offre** ---------------------- * Global opportunities: Work in multi\-national teams with the opportunity to collaborate with colleagues and customers from all over the world * Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) * Professional development: training programs and upskilling/re\-skilling opportunities * Career growth: Internal growth and mobility opportunities within Orange * Caring and daring culture: health and well\-being programs and benefits, diversity \& inclusion initiatives, CSR and employee connect events * Reward programs: Employee Referral Program, Change Maker Awards **Entité** ---------- Global Delivery \& Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business **Contrat** ----------- CDI

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Client Capabilities Network Coordinator638118191484191224

Indeed

Client Capabilities Network Coordinator

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? **If this sounds like you, you’ve come to the right place.** **Your Impact** --------------- **Coordinating Hub Operations** As part of the Client Capabilities Network (CCN), our regional hub plays a vital role in enabling the success and cohesion of our community of 100\+ colleagues. In this role, you will support the smooth and effective functioning of our regional hub, helping drive strategic operations and manage day\-to\-day coordination in a dynamic and evolving context.* Develop and maintain hub calendars, operational cadences, and governance routines * Support the day\-to\-day and evolving operational needs of the hub; coordinate and track progress of key hub initiatives * Serve as a point of contact for operational questions in an evolving environment, and support on linkages between the hub and practices and other functions **Fostering Connectivity Across the Region** One of the core missions of our hubs is to promote cohesion and community across our CCN colleagues, within each location in Middle east offices and across them.* Work with local leads on initiatives that strengthen community and belonging among CCN colleagues * Help shape and drive initiatives that promote collaboration, and knowledge sharing * Help manage internal communications to colleagues for better connectivity, incl. creative new formats of engagement **Learning and Development Coordination** Learning is a cornerstone of our colleagues growth. You will help connect our people to learning opportunities, while enabling better tracking and planning of capability development.* Support hub colleagues and team leaders in navigating learning offerings and identifying development pathways * Maintain oversight of learning participation and uptake across the region, and surface insights to hub leadership * Coordinate operations to develop better linkages between our colleagues and support communities (regional knowledge\-based communities, global practices) **Your Growth** --------------- You are someone who thrives in a high\-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well\-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:* **Continuous learning:** Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast\-paced learning experience, owning your journey. * **A voice that matters:** From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. * **Global community:** With colleagues across 65\+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. * **Exceptional benefits:** On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well\-being for you and your family. **Your qualifications and skills** ---------------------------------- * Undergraduate degree required, advanced degree preferred * Stellar process\-management skills, with a hands\-on / action\-oriented style * Excellent stakeholder management and communication skills * Strong problem\-solving capabilities * Comfortable with ambiguity and changing environment * Self\-starter entrepreneurial mindset

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Technology Consulting - Servicenow - Cairo - Egypt638118191578911225

Indeed

Senior Consultant - Technology Consulting - Servicenow - Cairo - Egypt

Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high\-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **The opportunity** We’re looking for a ServiceNow – Senior Consultant to join our rapidly expanding Technology Consulting team. **Key Responsibilities:** Here, you’ll be on the front line, working across a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on\-site, facilitating interesting conversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients. **Key Profile Requirements:** * A good understanding of the ServiceNow platform and how it can support a client’s digital strategy – focus on Risk, Customer workflows and IT Operations. * The desire and eagerness to learn and grow your career within the consulting industry * Have a technical mindset with a keen focus on problem solving and the provision of high\-quality documentation • A customer\-focused approach to work demonstrated by using a deep understanding a client’s environment and supporting the project team to tailor improvement strategies and transformative opportunities precisely to their specific circumstances. • The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds * An awareness of the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology program. * Bilinguals – Arabic and English **Ideally, you’ll also have** * ServiceNow development / configuration hands\-on experience * Pervious relevant work experience in Consulting or Industry roles involved in ServiceNow operations, management, and projects * Formal ServiceNow certifications (CSA , CAD, ITSM, ITOM…etc.) * Experience with ServiceNow capabilities \- IT, Risk, Cyber, Global Business Services, HR, and financial management * Experience gained in a client\-facing environment * Knowledge of presentation tools and good presentation skills * Effective communication skills – written and oral, virtual, and face\-to\-face * Project Management skills * Knowledge of the business processes supported by ServiceNow * Been involved in pre\-sales and sales activities **What we look for** Highly motivated individuals with excellent problem\-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

VME - Real Estate - Professional - Cairo638118191677471226

Indeed

VME - Real Estate - Professional - Cairo

Are you building your tomorrow, today? If that sounds like you, we invite you to pursue a career with our industry leading Valuation and Modeling and Economics practice. (Learn more about our VME Services) Businesses and governments operate in an increasingly uncertain and rapidly changing environment: * Technological disruption and innovation are transforming supply chains and driving productivity changes * Trade relationships between nations are being reconsidered * Increasing fiscal pressures leading to additional scrutiny around the way that Government’s raise and spend public money Changing economic policies and regulation are reshaping the business landscape. As such, businesses and governments find themselves under growing pressure to make decisions based on robust evidence and credible economic approaches. Relying on the fundamental principles of economics, EY’s Economic Advisory team uses economic analysis to help guide decision making of public and private sector entities. **Your key responsibilities** You will be responsible for analyzing economic and financial data, market trends, and industry reports to help design, develop, and construct economic models and tools to assist government agencies, non\-profits, and corporations across industries and global markets. You will also be involved in assignments where economic modelling, econometric and statistical analysis are used to support our clients in making better informed decisions. As an economic advisor, you are expected to: * Serve as a member of multiple client engagement teams * Actively contribute to report writing and the development of economic models * Use current technology and tools to enhance the effectiveness of services provided * Identify issues and propose solutions * Participate in commercial research and marketing efforts * Demonstrate ability to listen to clients and address their needs * Demonstrate teamwork and responsibility towards engagement team members * Develop positive, productive and professional relationships with colleagues and clients * Demonstrate willingness to learn * Stay up to date on business and economic developments relevant to our clients’ businesses **Skills and attributes for success** The Economic Advisory team is looking for motivated candidates who have: * University degree in economics or in a related field with a deep fundamental understanding in micro and macroeconomics * Prior experience of performing economic analysis to guide public or private sector policy decisions. This might include some or all of: + economic impact assessments using input\-output model, + cost\-benefit analysis + economic benchmarking + econometric and statistical modelling + computable general equilibrium modelling * Ability and flexibility to work alongside team members to ensure the timely completion of work deliverables * Excellent analytical, project management, multi\-tasking, communication, teamwork and interpersonal skills * Competency in communicating the results of analysis to an audience of varied stakeholders * Proficiency with MS Excel, PowerPoint, and Word * Experience with statistical tools such as STATA, R, and PowerBI **To qualify for the role, you must have** * At least bachelors or masters with a major in Econometrics and/or Economics. * At least 2 years of professional experience in any field. * Demonstrated competency in economic and/or econometric modelling/analysis. * Strong written and verbal communication, presentation and report writing skills in English. * An aptitude for computer coding. **Ideally, you’ll also have** * Previous economic and/or econometric studies experience in the Power and Utilities sector, in areas such as policy and regulatory reform, investment evaluation, pricing and tariffs, competitive spot market analysis, sector related forecasting. * R\-coding or similar coding language competency in the application of data analysis and economic/econometric modelling * Understanding of the broader GCC/MENA market * Arabic language skills (preferred although not mandatory) **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Forensics & Integrity Services - Cairo638118191773471227

Indeed

Senior Consultant - Forensics & Integrity Services - Cairo

Successful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic \& Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks. Embracing integrity means doing what you say you will do, with unerring commitment. This can make it easier to attract and retain talented people and harness their skills to grow your business. A foundation built on integrity is critical because today’s talent values purpose\-driven organizations. It can also help you develop stronger partnerships with suppliers and work more effectively with employees, investors, regulators and influencers. Our integrated approach ranges from enhancements in areas of perceived weakness or issues — including governance, controls, culture and data insights — to full organizational design and structural implementation. **The opportunity** As a Senior Consultant you’ll build valued relationships with external clients and internal peers and develop a portfolio of projects by focusing on high value opportunities. You’ll lead presentations and proposals for complex projects or elements of highly complex projects and provide subject matter insight to bids and proposals. Drawing on your skills and experience, you’ll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. **Your key responsibilities** As a Senior Consultant in the Forensics team, you are required to lead and grow a team and to provide strategic sourcing services related to regulatory compliance, corporate governance, fraud risk assessments, enterprise risk management, internal controls to our clients. You are also required to assist organizations to maintain effective and efficient controls, in order to manage organizational and strategic risks. You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You can expect to work with high level client personnel to address compliance, financial, and operational risks as well as perform internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. You will assess the client’s current state internal controls and SOX framework in order to mitigate risk. Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. You are required to work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and advise clients to understand and manage their business risks and verify the validity of their business information. Brief the engagement team on the client's IA environment and industry IA trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of compliance, financial, and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services on an outsourcing basis. Assess internal controls and SOX framework in order to mitigate risk and apply it to client situations **To qualify for the role, you must have** * Minimum of 4 years of experience in the Forensics domain coupled with a background in GRC, internal \& external audit, risk advisory and compliance and risk assessment with a consulting firm. * Broad industry expertise and network, and with an establishes experience with a top tier consulting firm * Lead a team of professionals to combine diverse cross\-border experience with local knowledge across a broad spectrum of industries * Work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress * Strong understanding of expectations of regulators and international organisations such as FATF. **Ideally, you’ll also have** * Working experience in the MENA region * Prior experience in consulting firm * Fluent Arabic and English communication skills **What we look for** We are interested in entrepreneurs who have the confidence to develop and promote a brand\-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Senior Consultant - Technology Consulting - Fusion Supply Chain M - Oracle - Egypt638118191866891228

Indeed

Senior Consultant - Technology Consulting - Fusion Supply Chain M - Oracle - Egypt

Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high\-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how technology can act as multiplying effect during major program transformations. As organizations look to leverage the advantage technology offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. **The opportunity** We are looking for an Oracle Fusion SCM/Order to Cash (O2C) Consultant, with a total experience of 5\-10 years who can understand business requirements and other technical specifications, to join our rapidly expanding Technology Consulting team in Egypt. **Key Profile Requirements**: * 5\-10 years of relevant experience working in Oracle ERP SCM with at least 5 years of experience in Fusion SCM * Should have worked in at least 2 full life cycle implementations with at least one of the implementations on Fusion SCM * Experience of having a client facing role * Good exposure in handling integrations and data conversion activities * Experience in solution design and drafting functional specs and driving the solution * Application configuration, test case preparation and execution * Fluency in English and Arabic **Key Responsibilities:** * Requirements gathering and documentation using AIM / OUM or other prescribed methodologies * Maintenance and enhancements to existing Oracle Fusion SCM modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning. * Conduct CRP sessions, Participate in design reviews and discussions * Map client requirements against Oracle Fusion SCM Modules like Product Management, Order Management Cloud, Pricing, Manufacturing, Inventory, Costing, Planning. * Should be able to interpret functional requirements and able to deliver and design it from offshore * Design module specific solution in the context of the integrated Oracle Fusion * Capable of handling Solution Design /Functional Fit\-Gap /Training/Testing sessions * Assist business user during CRPs/SITs/UATs * Prepare quality deliverables * Prepare test scripts and test cases * Prepare quality deliverables * Support Project Management Office (PMO) **What we look for** Highly motivated individuals with excellent problem\-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** * EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. * Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. * Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary

Technical consultant - Technology Consulting - Oracle - Cairo - Egypt638118191957791229

Indeed

Technical consultant - Technology Consulting - Oracle - Cairo - Egypt

Oracle Consulting practice in EY, a part of the ERP Consulting services, provides consulting services to clients with a focus on Enterprise Integration, Business Intelligence and Governance, Risk and Compliance solutions. We assist clients in the successful deployment of Oracle's full suite of enterprise applications which includes Oracle eBusiness Suite, Fusion (HCM cloud, CRM cloud, infra on cloud) Siebel, PeopleSoft, Primavera, and Hyperion product ranges. We help to clients throughout the life cycle of an ERP deployment, starting from package selection, RFP creation, vendor selection, program management and program office setup, ERP implementation, Process mapping, pre\-Implementation review, post implementation review and support. Our solutions and services are aimed to provide solutions in areas of Financial Management, Human Resources Management, Project Management, Supply Chain Management, Customer Relationship Management and Corporate Performance Management. **The Opportunity** Rapid Innovation is recruiting for an **Oracle Technical Consultant** to join our rapidly expanding Technology Consulting team in Egypt. **Your Key Responsibilities** * Administrator technical ERP support and provide resolution to technical ERP errors raised by the user. * Develop custom EPR forms, Modules, and reports. * Configure and implement standard/ custom ERP modules. * Develop solution in accordance with the application architecture and coding standards. * Liaise with users for the development, testing, and implementation of reports/ forms/ modules. * Identify and implement opportunities in the solution that will drive improvements in performance, scalability, reliability, and re\-usability. Continue to drive down technical debt and cost of operations/support with the latest cutting\-edge technologies and newer development methods \& strategies. * Work as part of the technical team to design, build and test OIC integrations in line with the overall project plans to ensure quality deliverables that enable the team to hit defined project milestones. * Working with Functional Consultants to understand and review the feasibility of business requirements. * Should be able to analyze requirements, determine technical level of effort and prepare technical design and specifications. * Contribute significantly to design discussions, devising integration strategies covering file based (FBDI/BICC/Custom), messaging (OCI Streaming, MQ), API (REST/Web Services). * Experience of developing applications in Apex * Develop inbound and outbound Integrations for Oracle Fusion Applications. * Extending/Customizing the Oracle Fusion Application to enhance user experience and meet business needs. * Generate ad hoc reports/queries, supporting business needs. **To qualify for the role, you must have** * Sound knowledge of standard and custom modules of Oracle. * Sound knowledge of technical ERP development and tools and technique. * PL/ SQL, Bi Publisher, Oracle Developer Suite, Application Development Framework (ADF). * Workflow Development and Customization. * Creation and customization of Reports (BI Publisher, OTBI, Dashboards) * Strong knowledge of ETL, BI, Data Warehouse. * Knowledge on the latest technologies in Automation, Data Analytics, DevOps and API’s will be an added advantage. * 4 to 10 years of experience in Oracle ERP application development using Oracle PaaS, such as Visual Builder or Process Builder or Identity Cloud Services (IDCS) or Adapters from Oracle Fusion ERP * Must have strong knowledge in RICE components Reports, Interfaces, Conversions and Form Personalization. * Bachelor’s degree in computer science, Information Technology, or a related field of study. * Minimum 2 to 3 Oracle Fusion Project Implementations. * Specializes in implementing, customizing, and maintaining Oracle Fusion Applications. * Proficient in Oracle Cloud platform, encompassing OCI (Cloud shell, Object Storage, ATP) and Oracle SaaS (Oracle Fusion SCM/Finance modules) * Proficient in Oracle Integration Cloud (versions 2 and 3\), showcasing expertise in Integrations, Processes, and VBCS. Knowledge of B2B and CMK is advantageous. * Experience in Oracle JDeveloper, Oracle Application Framework (OAF) and Oracle Application Development Framework (ADF). * Hands\-on experience on customizing/extending Oracle fusion Application using Page/Application Composer. * Should have knowledge of Data Migration using FBDI, ADFDI, HDL, HSDL, HCM Extract and Web Service etc. * Strong skills in relevant technologies like XML, JSON, XSLT, JavaScript, Groovy, Expression Language, SOAP/REST APIs. * Hands\-on experience in working with BI Publisher, OTBI Reports development with sound knowledge of relevant Subject Areas and Data Models. * Extensive development experience in Data Modeling, SQL, PLSQL including Stored Procedures, Functions, Packages, Views and Performance Tuning. * Must have development experience in the Oracle R12 applications, building interfaces, data conversions and application extensions. * Thorough understanding of Oracle RICE/RICEW terminologies and their implications on implementation. * Experience of development on APEX will be an added advantage. **What we look for** We are interested in entrepreneurs who have the confidence to develop and promote a brand\-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey. If you have significant experience in Oracle Financials and evolving technologies within and are passionate about improving the performance of businesses, this is the role for you. **What we offer** We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer: * **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next. * **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. * **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs. * **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.** **The exceptional EY experience. It’s yours to build.** **EY \| Building a better working world** EY exists to build a better working world, helping to create long\-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

149 Ramses, Al Fagalah, Al Azbakeya, Cairo Governorate 4320312, Egypt

Negotiable Salary