**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS" **Job Description** Key Responsibilities: * Manage and resolve complex issues for the ServiceNow Technical Support team, focusing on performance and instance availability * Serve as the final point of escalation within the technical support department * Mentor junior team members on various technologies * Quickly gain and apply understanding of the ServiceNow platform * Interact directly with customers, requiring strong interpersonal and technical skills * Work flexible hours, including evenings, weekends, and holidays as needed **Qualifications** Batchelor of engineering / power department Good command at English language skillful at using computer **Additional Information** He should have at least two years experience in the same position in similar property