Sales Coordinator General Job Objective Ensure effective coordination between the sales department and supporting departments (finance, operations, customer service, marketing) to facilitate the smooth execution of sales processes from quotation to collection, ensuring accurate and efficient achievement of sales targets. ⸻ Detailed Responsibilities and Duties First: Internal Coordination Tasks 1. Coordinate daily activities among sales staff, supervisors, and other departments. 2. Follow up on order execution from the moment it is entered into the system until service delivery to the customer. 3. Ensure complete information about services and prices is available before sending to customers. 4. Prepare periodic reports on the status of orders, active sales, and completed transactions. 5. Review invoices and receipt vouchers in coordination with the finance department to ensure data accuracy. 6. Store and archive all contracts, quotations, and invoices in the electronic system. 7. Coordinate with the electronic operations department to correct or update service data in the system when necessary. ⸻ Second: Sales Support Tasks 1. Prepare price quotations and contracts in coordination with the salesperson or department manager. 2. Respond to customer inquiries regarding prices, services, and timelines. 3. Assist in entering customer data into the system and verifying its accuracy. 4. Prepare sales or commission distribution templates according to the electronic wallet system. 5. Support the sales supervisor in tracking monthly targets and analyzing achievement rates. 6. Schedule and coordinate sales team meetings, and document meeting minutes. 7. Prepare PowerPoint presentations and periodic Excel reports to present performance to management. ⸻ Third: Customer Service and Follow-up Tasks 1. Receive customer feedback after service completion and enter it into the feedback system. 2. Follow up on customer satisfaction and prepare feedback reports. 3. Communicate with customers regarding order updates or any missing required documents. 4. Ensure final contracts and invoices are delivered to the customer on time. 5. Support financial collection teams by coordinating on cases of non-paying customers. ⸻ Fourth: Reporting and Statistics Tasks 1. Prepare weekly and monthly reports showing: * Number of new and completed orders. * Target achievement rate for each salesperson. * Most requested or delayed services. * Recurring customer feedback. 2. Analyze sales data to prepare performance improvement reports. 3. Submit periodic reports to the head of the sales department or executive manager. ⸻ Fifth: Continuous Development and Improvement Tasks 1. Suggest solutions to improve customer experience and sales workflow. 2. Contribute to updating the service and offer guide within the system. 3. Participate in preparing standardized correspondence and proposal templates. 4. Attend regular training sessions and development meetings to enhance performance. ⸻ Authorities * Authority to view and edit sales data and quotations. * Authority to send offers and correspondence to customers. * Authority to submit performance reports to management. * Not authorized to approve invoices or sign final contracts without formal delegation. Key Performance Indicators (KPIs) Indicator Measurement Method Target Order data entry accuracy Monthly error rate less than 2% Order processing speed Average processing time within 24 hours Customer satisfaction rate From evaluation forms 90% or higher Report submission compliance Number of monthly reports sent 100% Support in achieving sales target Monthly sales achievement rate 95% of target Required Skills * High communication skills and tactfulness. * Proficiency in using sales software, CRM, and Excel. * Fast data entry and accurate follow-up. * Ability to work under pressure and prioritize tasks. * Good knowledge of collection mechanisms, contracts, and invoicing. ⸻ Job Type: Full-time Salary Paid: E£15,000.00 per month