Menouf Community Services & Development Job Listings

Spanish Game Changer - Customer Service63701750282881120

Indeed

Spanish Game Changer - Customer Service

Job Title: Spanish Game Changer \- Customer Service Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with Spanish language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands. Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. In this role, you'll: * Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Customer Service - Sales Advisor Vacancies63701750318465121

Indeed

Customer Service - Sales Advisor Vacancies

Job Title: Customer Service \- Sales Advisor Vacancies Job Description Do you thrive on building relationships, problem\-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!**The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.** --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- In this role, you will: * Become the voice and face of Concentrix’s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey. * Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements. * Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information. * Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction. * Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success. **Essential Functions/Core Responsibilities** --------------------------------------------- * Achieve specific sales targets and maximize sale opportunities. * Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs * Maintain broad knowledge of products, pricing, promotions, and procedures * Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer * Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and sales performance * Answer billing questions by talking through components of customer accounts **Candidate Profile** --------------------- * Minimum of high school diploma with 3 to 6 months of sales experience is preferred * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge * Ability to work as a team member, as well as independently * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Able to rotate shifts, as needed * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Customer Service - Telecommunication Vacancies63701750333059122

Indeed

Customer Service - Telecommunication Vacancies

Job Title: Customer Service \- Telecommunication Vacancies Job Description Do you have a passion for the ever\-evolving world of telecommunications? Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist! Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **In this role, you'll be:** * The digital advisor for our customers' communication needs, diagnosing and resolving issues with internet, phone, and TV services. * A master of knowledge, navigating complex technical manuals and staying ahead of the curve in the ever\-changing telecommunications landscape. * A patient and empathetic communicator, guiding customers through troubleshooting steps with clear instructions and a friendly smile. * A brand ambassador, building lasting relationships with customers and ensuring their satisfaction is your top priority. Every interaction is an opportunity to make a positive impact. **Essential Functions/Core Responsibilities:** * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Tech\-savvy individual with a deep understanding of telecommunications infrastructure and technical troubleshooting. * Dependable with proficient attention to detail. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Patient and empathetic, able to handle customer frustrations with a calm and understanding demeanor. * Self\-motivated and driven, with a strong work ethic and a commitment to exceeding expectations. Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role:** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Portuguese Game Changer - Customer Service63701750105601123

Indeed

Portuguese Game Changer - Customer Service

Job Title: Portuguese Game Changer \- Customer Service Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries \& selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Job Description**Essential Functions/Core Responsibilities** --------------------------------------------- * Achieve specific sales targets and maximizing sale opportunities on each and every call * Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs * Maintain broad knowledge of products, pricing, promotions, and procedures * Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and sales performance * Answer billing questions by talking through components of customer accounts **Candidate Profile** --------------------- * High school diploma with three to six months of sales experience preferred * Courteous with strong customer service orientation * Strong communication and negotiation skills required * Ability to effectively communicate, both written and verbally * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Basic computer navigation skills and PC Knowledge * Tolerance for repetitive work in a fast paced environment * Ability to work as a team member, as well as independently * Dependable with proficient attention to detail * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Able to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Greek Speaker Q3 - 2025 - Greater Cairo63701749888387124

Indeed

Greek Speaker Q3 - 2025 - Greater Cairo

Job Title: Greek Speaker Q3 \- 2025 \- Greater Cairo Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Essential Functions/Core Responsibilities** --------------------------------------------- * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Clarify customer requirements; probe for understanding, use decision\-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff **Candidate Profile** --------------------- * High school diploma with three to six months of relevant experience preferred * Courteous with strong customer service orientation * Strong computer navigation skills and PC Knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast\-paced, high production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role** ------------------------- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Greek Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Italian / German / Spanish / Hebrew speaker - Customer Service Advisor for Booking.com63701749924481125

Indeed

Italian / German / Spanish / Hebrew speaker - Customer Service Advisor for Booking.com

Job Title: Italian / German / Spanish / Hebrew speaker \- Customer Service Advisor for Booking.com Job Description Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well\-known brands.**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.** In this role, you'll: * Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. * Become a product pro, mastering the ins and outs of the latest trends. * Troubleshoot issues with patience and a can\-do attitude. * Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. * Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) * Clarify customer requirements; probe for understanding and use decision\-support tools and resources to appropriately provide resolution to the customer. * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. * Greet customers in a courteous, friendly, and professional manner using agreed\-upon procedures. * Maintain basic knowledge of client products and/or services. * Prepare complete and accurate work including appropriately notating accounts as required. * Participate in activities designed to improve customer satisfaction and business performance. * Offer additional products and/or services. **Candidate Profile** --------------------- * A minimum high school diploma with 3 to 6 months of relevant experience is preferred. * Excellent communication, interpersonal, and negotiation skills. Thrive in a fast\-paced environment and build rapport with diverse audiences. * Ability to fluently communicate in the required language of support, both written and verbally. * Ability to multi\-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. * Basic computer navigation skills and PC Knowledge. * Ability to work as a team member, as well as independently. * Dependable with proficient attention to detail. * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. * Able to rotate shifts, as needed. * Strong problem\-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. * Courteous with a customer\-centric mindset. Passionate about exceeding expectations and delivering exceptional service. **Based on location and/or program, additional experience/skills may be required** * **Job requirements may vary by country and will not contravene any local laws** **Career Framework Role** ------------------------- Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal\-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Hebrew Speaker Q3 - 2025 - Greater Cairo63701749764097126

Indeed

Hebrew Speaker Q3 - 2025 - Greater Cairo

Job Title: Hebrew Speaker Q3 \- 2025 \- Greater Cairo Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.**Essential Functions/Core Responsibilities** --------------------------------------------- * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Clarify customer requirements; probe for understanding, use decision\-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff **Candidate Profile** --------------------- * High school diploma with three to six months of relevant experience preferred * Courteous with strong customer service orientation * Strong computer navigation skills and PC Knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi\-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast\-paced, high production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed * Based on location and/or program, additional experience/skills may be required * Job requirements may vary by country and will not contravene any local laws **Career Framework Role** ------------------------- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. **Supplemental Geographical Information** ----------------------------------------- RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY \- This job description does not apply to employees in Germany. UNITED KINGDOM\- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES * Minimum of two years of college education. No prior call center experience is required * Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA * Ability to effectively communicate, both written and verbally * Listen attentively to customer needs and concerns; demonstrate empathy * Clarify customer requirements; probe for and confirm understanding of requirements or problem * Confirm customer understanding of the solution and provide additional customer education as needed * Ability to learn including strong problem solving skills * Demonstrate strong probing and problem solving skills * Should be able to handle complex queries * Should be able to resolve customer queries independently **Disclaimer** -------------- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Hebrew Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Portuguese Game Changer - Technical Advisor / Engineer63701749792897127

Indeed

Portuguese Game Changer - Technical Advisor / Engineer

Job Title: Portuguese Game Changer \- Technical Advisor / Engineer Job Description Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain\-bending!) and ensuring seamless experiences in responding to basic/complex inquiries of a technical nature including hardware/software, or other designated client products. As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences. ***Essential Functions/Core Responsibilities*** * Provide prompt and accurate technical support to customers via phone, email, and chat. * Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products * Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. * Document and escalate unresolved issues to higher\-level support teams. * Maintain detailed records of customer interactions and support activities. * Proactively identify and address potential customer issues to prevent escalations. * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) * Serve as a resource to other support personnel * Participate in ongoing training and development to stay abreast of the latest technology advancements. * Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. * Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. * Participate in activities designed to improve customer satisfaction and business performance ***Candidate Profile*** * Fluent in Portuguese and English * A High School Diploma and one year of relevant experience are preferred * Tech sales experience is preferred * Basic/Advanced '' depends on the program '' understanding of client technical systems. * Ability to learn including strong problem\-solving skills * Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non\-technical users. * Proficient in written and verbal communication. * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Commitment to providing exceptional customer service. * Courteous with a strong customer service orientation * Achieve and maintain recognized and applicable technical certification(s) * Able to rotate shifts, as needed * Based on the program, additional experience/skills may be required ***Our benefits*** * Competitive salary * A bright, modern, and exciting place to work, with excellent staff facilities * Performance\-related pay * Voluntary Medical plan * Transportation allowance * Life insurance * Annual reward and recognition events * Holiday pay * Access to training and development opportunities. **Career Framework Role** Each program requires a basic skill set and product\-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures—starter without sustained metric performance levels. We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Portuguese Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt