Menouf Programming & Production Job Listings

English - Customer Success Specialist63811819416707120

Indeed

English - Customer Success Specialist

Job Title: English \- Customer Success Specialist Job Description The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day * Use contact search and productivity tools to verify contact information is accurate * Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion * Develop a level of product knowledge to speak intelligently to customers and address specific objections * Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems * Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" * Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage * Work with teams and management to promote a positive customer experience Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: English (Required) Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Indeed

Network Engineer II

Job Title: Network Engineer II Job Description We're Concentrix. The intelligent transformation partner. Solution\-focused. Tech\-powered. Intelligence\-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution\-focused, tech\-powered, intelligence\-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game\-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry\-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game\-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. The Network Engineer will report to our Group Manager in Global Network. Main Responsibilities: * Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team * Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation * Provide support framework for our teams and provide in\-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix. * Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly. * Document completed services and perform a handover to other departments for in\-service delivery * Follow Service Transition and Change Control procedures for production platforms and services * Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures * Handling and protection of Our Client information * Reporting of security events * Implementing appropriate procedures * Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components * Perform capacity planning for management reviews of the network overall performance/health * Keep up\-to\-date with data and voice security standards and best practices * Manage Cisco routers \& switches, Fortinet, Cisco, Palo ALto UTM firewalls. What you need to have: * 2\-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands\-on experience * 2\-5 years of experience in core network technologies including Cisco and Fortinet * 2\-5 years of experience with routing protocols including OSPF,EIGRP and BGP * 2\-5 years of experience with of Service Level Agreement, QOS. * 2\-5 years of experience with LAN environment including VSS, STP , Stackwise virtual and various trunking protocols and security features, SIP and Voice related services. * Cisco certification CCNA , CCNP would be advantageous * Bachelor's Degree Location: EGY Cairo Egypt\-Smart Village Building B2110 Language Requirements: Time Type: Full time2025\-10\-30**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

32H9+3PC, Kerdasa, Giza Governorate 3630106, Egypt

Sales Development Exec (AF)63811818997249122

Indeed

Sales Development Exec (AF)

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology\-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward\-thinking and dynamic business, we offer excellent career growth opportunities. In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting\-edge shipping platform. At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast\-paced, remote\-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward\-thinking team, you’ll fit right in with us. We're looking for highly motivated Sales Development Executives to join our sales team. you will be responsible for placing c. 200 cold outbound calls a day, to specific UK industries and verticals, in order to generate opportunities for our Business development exec's. As a Sales Development Representative (SDR), you will play a critical role in driving the growth of our business by identifying, engaging, and qualifying leads through cold calling and lead generation activities. You will work closely with the Sales teams to generate and nurture a pipeline of prospective clients, helping to set the stage for the sales team to close deals. You will have an attractive bonus structure in place for hitting targets, and we offer strong prospects for progression for over\-achievers. Responsibilities Cold Calling: Initiate outbound calls to potential customers, introducing them to our products/services and gauging their interest. Lead Generation: Identify and generate new leads through a variety of methods, including outbound emails, social media outreach, and cold calls. Qualifying Leads: Assess prospects' needs, decision\-making authority, and buying potential, ensuring only high\-quality leads are passed on to the sales team. Lead Nurturing: Develop and maintain relationships with potential clients by regularly following up on previous conversations to keep prospects engaged. CRM Management: Maintain detailed records of interactions and activities in the CRM system, ensuring up\-to\-date and accurate information. Collaboration: Work closely with the Sales and Marketing teams to align on target market strategies, messaging, and lead qualification processes. Research: Conduct market research to identify potential new markets, verticals, or opportunities for sales outreach. Performance Metrics: Meet or exceed daily, weekly, and monthly targets for calls, qualified leads, and appointments booked for the sales team. Skills and Competencies Experience: Minimum 2 years of experience in a similar sales development, lead generation, or telemarketing role. Communication: Strong verbal and written communication skills, with the ability to engage prospects in meaningful conversations and handle objections. Sales Skills: Familiarity with cold calling techniques, consultative selling, and the ability to qualify leads effectively. Tech Savvy: Proficiency with CRM systems (e.g., Salesforce, HubSpot) and lead generation tools. Knowledge of LinkedIn Sales Navigator and other prospecting platforms is a plus. Self\-Motivated: A results\-driven mindset with the ability to work independently and as part of a team, maintaining a proactive approach. Organisational Skills: Strong time management and organisational skills to handle high call volumes and follow\-up tasks effectively. Problem\-Solving: Ability to think critically and identify solutions that will move leads forward in the sales pipeline. The detail Reports To: Head of Sales Clear progression path within a fast\-growing company. 8:30am to 5pm Mon\-Fri (GMT). 15 days holiday per year \+ your birthday off. You need a min 20 MB broadband line, and your own PC/Laptop and headset. Salary range is base salary \+ bonus: Bonus structure OTE: 60% of base salary

Gharbia Governorate, Egypt