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We are currently seeking a Customer Care Officer to join our team. This position is based in Obuasi, Ghana, reporting directly to the Customer Care Manager. The role offers an exciting opportunity to contribute to our customer\\-focused mission and be part of a collaborative, growth\\-driven environment. Applications close on the 14th of November 2025, and the position is offered as a Full\\-time opportunity. \n\n\n\nAt Epiroc, we believe in building strong, lasting relationships with our customers. As a Customer Care Officer, you’ll be at the heart of our customer experience, ensuring every interaction reflects our commitment to excellence, innovation, and care. You’ll be part of a dynamic team operating under our regional philosophy: One Region – One Team – United in Growth. Your role will directly contribute to our group strategy by driving customer satisfaction, loyalty, and sustainable financial growth. \n\n\n**Your Mission** \n\n\n* Respond to customer inquiries via phone, email, and in\\-person with professionalism and accuracy.\n* Resolve complaints and issues efficiently, ensuring a positive customer experience.\n* Maintain deep product knowledge to provide expert guidance.\n* Collaborate with service and sales teams to meet customer needs promptly.\n* Manage service appointments and follow\\-ups.\n* Document and track customer requests systematically.\n* Customer Feedback Gather and analyze feedback to identify service improvement opportunities.\n* Share insights with management and help implement service enhancements.\n* Documentation \\& Reporting Maintain accurate records of interactions and resolutions.\n* Prepare regular reports for senior management.\n* Use CRM tools to monitor service metrics.\n* Uphold company policies and ethical standards.\n* Stay current with industry best practices.\n* Ensure health and safety compliance during customer interactions.\n\n \n\n\n**Your Profile:** \n\n\n* Bachelor’s degree in business administration, Marketing, Communications, or related field.\n* 1\\+ year experience in customer service, ideally within the mining equipment or related industry.\n* Exceptional communication and interpersonal abilities.\n* Strong problem\\-solving and conflict resolution skills.\n* Proficiency in CRM systems and Microsoft Office.\n* Ability to multitask and manage time effectively.\n* Fluent in English.\n\n \n\n\n**Location and other info such as travel requirements etc**\n\nThis position is in Obuasi, Ghana\n\n \n\n\n**Why Epiroc?** \n\n\n\nAre you ready to take on a new challenge and contribute to Epiroc’s long\\-term strategic ambition to grow in the region? This is your opportunity to be part of a team that values people, progress, and purpose. \n\n\n\nWe are committed to Inclusion and Diversity and encourage applications from all genders and backgrounds. Your unique perspective is what helps us grow stronger together. \n\n\n**Application and contact information:**\n\nLast Date to Apply: 11/05/2025\n\n\\#LI\\-FA1 \n\n\n**Epiroc** is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground\\-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world\\-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762428181000","seoName":"customer-care-officer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://eg.ok.com/en/city-shebeen-el-kom/cate-office-management/customer-care-officer-6431080728025812/","localIds":"10","cateId":null,"tid":null,"logParams":{"tid":"a08a0fb7-73e3-4610-a0a5-20ad451f9633","sid":"631a52ad-16cd-418e-894f-a977186dafa8"},"attrParams":{"summary":null,"highLight":["Respond to customer inquiries via phone/email","Resolve complaints efficiently","Collaborate with service/sales teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Kotoor,Gharbia Governorate","unit":null}]},"addDate":1762428181877,"categoryName":"Office Management","postCode":null,"secondCateCode":"administration-office-support","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"1,379,384","location":"Gharbia Governorate, Egypt","infoId":"6370173109260912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Site Tailings Engineer","content":"Location:\nObuasi, GH\nPost Start Date: Aug 26, 2025 \n\nAngloGold Ashanti (“AGA”), a leading global mining company, boasts of a vibrant and inviting culture that beckons new individuals to join its ranks. Embracing diversity and inclusion, the company fosters an environment where every employee is valued and celebrated for their unique perspectives and contributions. Collaboration and teamwork are at the core of their culture, promoting a sense of unity and shared goals amongst employees. Additionally, AngloGold Ashanti prioritizes employee growth and development, offering ample opportunities for career advancement and professional enrichment.\n\n\n\nAngloGold Ashanti (Ghana) Limited, Obuasi Gold Mine is currently near completion of the redevelopment phase to become a modern, efficient and long\\-term profitable operation. 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Location:
Shebeen El-Kom
Category:
Office Management

Indeed
Customer Care Officer
Join Epiroc – United in Growth, Driven by Care. We are currently seeking a Customer Care Officer to join our team. This position is based in Obuasi, Ghana, reporting directly to the Customer Care Manager. The role offers an exciting opportunity to contribute to our customer\-focused mission and be part of a collaborative, growth\-driven environment. Applications close on the 14th of November 2025, and the position is offered as a Full\-time opportunity.
At Epiroc, we believe in building strong, lasting relationships with our customers. As a Customer Care Officer, you’ll be at the heart of our customer experience, ensuring every interaction reflects our commitment to excellence, innovation, and care. You’ll be part of a dynamic team operating under our regional philosophy: One Region – One Team – United in Growth. Your role will directly contribute to our group strategy by driving customer satisfaction, loyalty, and sustainable financial growth.
**Your Mission**
* Respond to customer inquiries via phone, email, and in\-person with professionalism and accuracy.
* Resolve complaints and issues efficiently, ensuring a positive customer experience.
* Maintain deep product knowledge to provide expert guidance.
* Collaborate with service and sales teams to meet customer needs promptly.
* Manage service appointments and follow\-ups.
* Document and track customer requests systematically.
* Customer Feedback Gather and analyze feedback to identify service improvement opportunities.
* Share insights with management and help implement service enhancements.
* Documentation \& Reporting Maintain accurate records of interactions and resolutions.
* Prepare regular reports for senior management.
* Use CRM tools to monitor service metrics.
* Uphold company policies and ethical standards.
* Stay current with industry best practices.
* Ensure health and safety compliance during customer interactions.
**Your Profile:**
* Bachelor’s degree in business administration, Marketing, Communications, or related field.
* 1\+ year experience in customer service, ideally within the mining equipment or related industry.
* Exceptional communication and interpersonal abilities.
* Strong problem\-solving and conflict resolution skills.
* Proficiency in CRM systems and Microsoft Office.
* Ability to multitask and manage time effectively.
* Fluent in English.
**Location and other info such as travel requirements etc**
This position is in Obuasi, Ghana
**Why Epiroc?**
Are you ready to take on a new challenge and contribute to Epiroc’s long\-term strategic ambition to grow in the region? This is your opportunity to be part of a team that values people, progress, and purpose.
We are committed to Inclusion and Diversity and encourage applications from all genders and backgrounds. Your unique perspective is what helps us grow stronger together.
**Application and contact information:**
Last Date to Apply: 11/05/2025
\#LI\-FA1
**Epiroc** is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground\-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world\-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.

W222+22 Kotoor, Egypt

Indeed
Site Tailings Engineer
Location:
Obuasi, GH
Post Start Date: Aug 26, 2025
AngloGold Ashanti (“AGA”), a leading global mining company, boasts of a vibrant and inviting culture that beckons new individuals to join its ranks. Embracing diversity and inclusion, the company fosters an environment where every employee is valued and celebrated for their unique perspectives and contributions. Collaboration and teamwork are at the core of their culture, promoting a sense of unity and shared goals amongst employees. Additionally, AngloGold Ashanti prioritizes employee growth and development, offering ample opportunities for career advancement and professional enrichment.
AngloGold Ashanti (Ghana) Limited, Obuasi Gold Mine is currently near completion of the redevelopment phase to become a modern, efficient and long\-term profitable operation. The underground mining operation has been fully mechanized and designed to produce up to an average maximum of 5,000 t/day of ore mined.
We are seeking an experienced and self\-motivated person to join our dedicated team as per the details below:
**JOB POSTING** **: SITE TAILINGS ENGINEER**
**DEPARTMENT** **: PROCESSING**
**STRATUM OF ROLE** **: II L**
**EMPLOYMENT STATUS** **: PERMANENT**
**CLOSING DATE** **: 12TH SEPTEMBER, 2025**
**ROLE PURPOSE**
To support the Tailings Manager to maintain and improve the operations at the Tailings Storage Facilities.
**KEY ACCOUNTABILITIES:**
* Assess risks for all tasks and ensure they are controlled before and during task execution.
* Report all incidents and ensure they have been investigated and corrective actions completed on time.
* Act on all corrective actions assigned and ensure timely completion.
* Investigate all environmental incidents in assigned work areas and prepare reports with recommendations for the Departmental Manager for onward submission to the Environmental Manager or his representative.
* Investigate all appropriate equipment related safety and environmental status and take prompt and appropriate corrective action
* Support with the preparation and execution of training and development plans.
* Communicate policies and procedures to stakeholders in a manner to achieve full understanding and compliance.
* Provide guidance to direct reports in leadership techniques to achieve maximum performance.
* Develop a skill matrix that includes all disciplines and individual achievements
* Ensure direct reports provide all input up to date for the skill matrix.
* Inspect and monitor that all out\-posted role\-holders work within the work Management System framework and that coaching is conducted where work is not completed to an acceptable standard.
* Building effective working relationships with key stakeholders to ensure expected results are achieved.
* Ensure activities of the TSF comply with AGA TSF management framework and GISTM.
* Maintain Tailings Storage Facility (TSF) key performance indicators (KPI’s) including freeboard, pool distances and pool depth and adherence to the standard operating procedure (SOP) at the TSF.
* Produce reports based on interpretation of daily, weekly and monthly monitoring information.
* Monitor the performance of the TSF, observe and report on effectiveness of maintenance of all TSFs.
* Inspect TSF infrastructures and provide feedback to the line manager.
* Supervise TSF operations and construction activities of contractors.
* Supervise daily operations of TSF contractors including cleaning of Solution trenches, drain boxes.
* Maintain discipline and performance management among the members of the TSF crew.
* Ensure the tailings deposition systems are constructed and operated within life of mine depositional requirements in line with legislative instrument (LI 2182\).
* Ensure environmental risks and opportunities are identified, and control measures implemented to address issues.
* Assist with interactive development of Tailings Storage Facilities final design drawings and documentation through to effective communication to the construction team.
* Oversee required tailings deposition infrastructure, methods and operations as well as embankment design works.
* Compile all required reporting including daily, weekly and monthly monitoring reports, monthly stewardship documents and annual construction reports
* Regularly monitor the performance of any geotechnical structures, observing and reporting on effectiveness of maintenance of all TSF facilities.
* Verify that operational freeboard (including factors of safety), storm water channels and access routes are properly maintained and reporting to line manager.
* Manage the TSF risk register which includes identifying risks with operations and stakeholders throughout the mine life cycle, developing corrective actions to mitigate risk and monitor implementation of corrective actions
**QUALIFICATION, EXPERIENCE AND TECHNICAL COMPETENCIES**
**Qualification**
* Bachelor’s degree in civil, Geotechnical/Geological Engineering or its equivalent
**Experience**
* Minimum of 5 years’ experience in operations, construction and management of Tailings Storage Facility
* Preferably 5 \- 8 years in a management / senior supervisory role
* Experience and good understanding of total mining cycle.
**Legal Requirement**
* Professional Engineer (Ghana Institution of Engineers)
**Technical Competencies**
* Management of plant performance and efficiency.
* Proven understanding of mechanical operations of key plant equipment such as TSF monitoring devices, pumps, pneumatic valves etc.
* Must be able to understand and appreciate the hazards associated with chemicals and equipment found within a processing plant.
* Understand plant KPI’s and metrics
**Other Competencies**
* Ability to work within a group dynamic consisting of professional peers and subordinates.
* Ability to adhere to routine and time sensitive, possibly repetitive tasks
* Self\-driven to achieve targets and improve the status quo.
* Should not require direct supervision because this incumbent provides leadership especially after normal office hours
* Strong and proven decision\-making skills.
* Strong interpersonal, communication and motivating skills
**MODE OF APPLICATION**
Interested Ghanaian applicants should review the requirements and upload the necessary documents to apply for the job.
Female applicants who meet the minimum requirements are encouraged to apply.
**CLOSING DATE: 12TH SEPTEMBER, 2025**
BEWARE OF CONMEN! AGAG does not receive money in exchange for a job position. Should you be asked for money in exchange for a job offer or suspect such activity, please report this immediately to our Security Department, Investigation Unit, by calling \+233556582933 or 0322296755 (rates apply) or use our whistle\-blowing channels by sending an SMS to \+27 73 573 8075 (SMS rates apply) or emailing 24cthonesty@ethics\-line.com or use the internet at www.tip\-offs.com
Requisition ID: 27573
Category: Administration
Posting Salary: Market Related
Post End Date: Sep 12, 2025

Gharbia Governorate, Egypt
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