#### **Job Description** * Manage the assigned branch, monitor the overall Agency performance, and ensure the direct sales agents team adherence to the set KPIs, targets \& accordingly meeting AXA business goals. * Manage the assigned AXA’s branch, while maintaining the efficient geographical existence of the sales agents within the assigned territory. * Oversee the teams’ progress to ensure they meet those goals by providing strategies and feedback. * Work on Team Leaders \& Direct Sales Agents development plans by offering individualized coaching, and generally foster a positive company culture. * Utilize all available on the job training and online platform tools for agents. * Ensure the agents’ full understanding across all AXA products and services, market trends, opportunities, and competitive activity. * Receive feedback from Team Leaders for all business/product/service challenges, areas of improvement and set clear action plans. * Ensure the Direct Sales Agents team adherence to AXA policy, strategy and their compliance with all relevant legislation and codes of practice. * Ensure adherence to legal and company policies and procedures and execute disciplinary actions if needed. * Ensure that each direct sales agents’ team has set their objectives and consequently meeting the overall business goal. In addition to providing year\-round coaching for Team Leaders and Direct Sales Agents as well. * Perform regular meetings and follow up with team leaders \& agents. * Lead the direct sales agent’s team towards customer satisfaction with the sales process through ensuring that customer’s expectations are always met. * Monitor the persistency of life business as well as the renewal ratios for renewable products to meet AXA’s benchmark. * Lead recruitment, hiring, and training cycles of new direct sales agents. * Monitor the Agency performance \& ensure product mix enforcement, and accordingly create clear action plans for products with deficit. * Coach direct sales agents’ team to meet and exceed goals. * Ensure high quality standards for the book of business. * Monitor new projects, products and processes that affect the direct sales agents team performance and efficiency. * Maintain sales volume by tracking changing trends, economic indicators, and competitors. #### **Skills** * Bachelor's degree in a relevant field. * 5\-7 years of experience is required. * Good people management skills. * Teamwork spirit and ability to interact with other departments. * High organizational and planning skills. * Excellent written and verbal communication. * Excellent use of Microsoft Office. * Multilingual (English and Arabic) * Focused on customer service. * Persuasive and goal oriented. #### **Job Details** Job Location Mansoura, Egypt Job Role Other Employment Status Full time Employment Type Employee #### **Preferred Candidate** Career Level Management Nationality Egypt Degree Bachelor's degree