**Additional Information** **Job Number**25172454 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Process check-in for all guests, verify guest identity and payment methods, assign rooms, and activate/issue room keys. Set up accurate accounts based on each guest's requirements. Enter Marriott Rewards information. Ensure rates match market codes and record exceptions. Confirm payment before issuing room keys and verify/adjust charges. Compile and review daily reports, logs, and contingency lists. Generate cashier and closing reports. Provide guests with directions and hotel information. Respond to guest requests and contact appropriate staff when necessary. Follow up to ensure requests are fulfilled. Process all payment types, vouchers, cash disbursements, and charges. Verify receipt balances. Count and secure bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify loss prevention/security if guests report theft. Assist management in employee training, evaluation, counseling, motivation, and coaching; serve as the first point of contact while ensuring fair treatment and modeling open-door policy practices. Build and maintain positive working relationships, supporting the team in achieving common goals. Follow company policies and procedures; report accidents, injuries, and hazardous work situations to management; complete safety training and certifications; maintain clean and professional appearance; protect confidential information; safeguard company assets. Welcome and recognize guests; anticipate and address guest service needs; assist persons with disabilities; sincerely express gratitude to guests. Speak clearly and professionally, prepare and verify written documents accurately and completely, and answer telephone calls with proper etiquette. Ensure compliance with quality standards. Use computers/POS systems to input and retrieve information. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to providing equal opportunities to all applicants and employees. We actively foster an environment where every associate's background is valued and respected. Our greatest strength lies in the rich diversity of cultures, talents, and experiences of our associates. The company is dedicated to eliminating discrimination based on any grounds, including but not limited to physical disability, veteran status, or other bases protected by applicable law.* Joining the Sheraton family means becoming part of a global community. Since 1937, we have been creating places where people gather and connect. Sheraton has built over 400 communities worldwide where associates feel connected. We welcome, greet, and connect our guests with engaging experiences and heartfelt service. If you are a team player who wants to deliver meaningful guest experiences, explore career opportunities with Sheraton. We are looking for individuals who share Sheraton’s mission of being “The Gathering Place of the World.” When you join Sheraton Hotels & Resorts, you become part of the Marriott International brand portfolio. Come work in a place where you can do your best work, achieve your goals, join an outstanding global team, and **become your best self**.