Zagazig Call Centre & Customer Service Job Listings

Indeed

Sales insurance

**Job Overview** As an Insurance Agent, you will play a crucial role in helping clients navigate their insurance needs. This position involves engaging with clients to understand their requirements, providing tailored insurance solutions, and ensuring a high level of customer satisfaction. You will be responsible for building relationships, managing accounts, and driving sales through effective communication and negotiation skills. **Duties** * Develop and maintain relationships with clients to understand their insurance needs and provide appropriate solutions. * Conduct outside sales activities to generate new business opportunities. * Utilize strong negotiation skills to close sales and manage client expectations. * Perform sales administration tasks including maintaining accurate records of client interactions and transactions. * Analyze client needs and recommend suitable insurance products based on their requirements. * Provide exceptional customer service by addressing inquiries and resolving issues promptly. * Engage in marketing efforts to promote insurance products and services effectively. * Assist clients with benefits administration and ensure compliance with relevant regulations, including HIPAA. * Conduct telemarketing campaigns to reach potential clients and expand the customer base. * Leverage bilingual or multilingual skills to serve diverse clientele effectively. **Qualifications** * Proven experience in insurance sales or a related field is preferred. * Strong outside sales experience with a track record of meeting or exceeding sales targets. * Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. * Familiarity with retail sales techniques is a plus. * Proficient in analysis skills to assess client needs accurately. * Bilingual or multilingual abilities are highly desirable for serving a wider range of clients. * Knowledge of benefits administration processes is beneficial. * Previous experience in telemarketing is an advantage. * A strong commitment to providing exceptional customer service. Join our team as an Insurance Agent where you can make a difference in people's lives while advancing your career in the insurance industry. نوع الوظيفة: دوام كامل الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر

QJVG+88C, Monshaat Shalaby, Kafr Saqr, Al-Sharqia Governorate 7241346, Egypt

EGP 5,000/month

Product Marketing Graduate Trainee64313490555010121

Indeed

Product Marketing Graduate Trainee

**Description** **The opportunity** We are seeking a motivated and enthusiastic Product Marketing Graduate Trainee to join our team. In this role, you will be participating in a 12\-month rotational program across Hitachi Energy's various businesses and functions, including an optional overseas assignment. **How you’ll make an impact** * Engaging in job assignments and project work every 3\-6 months to accelerate the development of functional and leadership competencies. * Receiving coaching, training, and development opportunities such as leadership programs, technical training, industry site experience, and exposure to leading\-edge technologies * Demonstrating personal leadership, teamwork, and collaboration abilities, with a high level of initiative, self\-confidence, and future leader aspirations. * Exhibiting a passion for delivering excellent customer service. * Willing and able to travel or relocate as required. * Capable to drive the initiative cross team with sense of ownership and leadership. * Willing to learn, adopt new skills and have strong learning willingness. * Willing to work in the product marketing function where he will work in the sales, tendering, marketing and business analysis activities after finishing the training program. * Being part of the whole sales funnel from a supply side standpoint, from bid and proposal/tendering stage to price setting with the objective of speeding up the decision\-making process and price decisions. This role is also instrumental for cross\-factory bid and/or cross\-hub tenders * Driving the efficiency and willingness to spread the product/ pricing and reporting knowledge cross all the different functions supply and demand side. * Being vocal point for Transformer knowledge and product traits in the demand and supply side activities. * You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. * Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. **Your background** * A bachelor’s degree in electrical Power and Machines Engineering University. * Recent university graduates in relevant fields with good grades (CGPA 3\.5 above or 80% above is the proposed benchmark for Countries). * Internationally minded, social and intercultural competency. * Mature balanced personality. * Team players who are flexible and open to new ideas. * Good communicators with persistence and drive. * Leadership skills as well as strategic and entrepreneurial competence. * Ambitious and curious with a wide area of interest. * Realistic career/life goals. * Open to learn from foreign cultures and willing to gain experiences in other countries and changing environments. * Proficiency in French is preferred. * Proficiency in both spoken \& written English is required. **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ **This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

PR22+22 Faqous, Egypt

Indeed

Call Center Officer

Scope: Handling all the customers Home Delivery orders \& complaints, and responsible to increase the Call Center sales by using the outbound calls \& upselling Functional Responsibilities: \- Answer incoming calls and assist customers in their specific orders \- Provide a high level of personalized customer service. \- Provide customers with product and service information. \- Up sell products, inviting customers through the phone call to try any new product. \- Offering the promotions if available to all customers \- Sell product and place customer orders in computer system. \- Solving the billing issues. Leadership Responsibilities: \- Outbound calls to increase sales \& to activate the inactive accounts \- Arrange the sending of the order with any special request for the products such as cold drinks or black bags. \- Following up the delivery cycle until the order delivers to the customer. \- Transfer customer calls to appropriate staff. \- Complete call logs and reports. \# of Hires Needed 1 Hiring Manager Galal Ahmed Rotan, Mohamed Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 2 years of experience in the customer service field Skills and Abilities: \- Language skills \- Computer skills \- Negotiation skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Medical Representative - Al- Qalyubia63701754783873123

Indeed

Medical Representative - Al- Qalyubia

**About the job:** **Key Responsibilities:** * promote and sell pharmaceutical products, medical equipment, and medical products to doctors, pharmacists, and hospitals within the assigned territory. * Conduct regular visits to healthcare facilities and engage with healthcare professionals to present product information and address concerns. * Offer complete product knowledge, including usage, dosage, and benefits. * Build strong relationships with healthcare professionals to enhance product awareness and achieve sales targets. * Actively listen to customer needs and concerns, offering appropriate product recommendations. * Gather insights on market trends, customer feedback, and competitor activities and report to internal departments. * Collaborate with the sales team and marketing departments on promotional strategies and campaigns. * Attend seminars, workshops, and other events to expand professional knowledge and networks. * Maintain detailed records of customer interactions and sales performance using CRM software. * Ensure compliance with pharmaceutical industry regulations and ethical standards. **Qualifications:** * Applicants must hold a bachelor's degree in pharmacy or veterinary. * Have completed military or governmental obligations * Resident in Bannha * The position requires 0\-2 years of experience in pharmaceutical sales * Excellent communication and presentation skills * Good command of English language (spoken \& written) * Strong relationship\-building abilities with healthcare professionals, **Financial:** * Very **Competitive** **salary**. * Annual **Incentive**. * Monthly **Expenses****.** * **Car** Benefits (Fuel, Maintenance, Battery, Tires, Insurance, License renewal)**.** * Facility for car or personal **loans**. * **Family** Medical and Life Insurance. * **Parents'** Medical Discount (**Optional**). * **Paid** policies for Creativity ideas and Employees Referral. * **Mobile** Bundle. * Premium **Cards**. **Non\-Financial:** * **A new world\-class factory for long\-term investment** in Egypt, with a new factory in Obour City. * Talent management and talent development strategic plans for a clear **career pathway**. * Top 5 **Best Places to Work Certification** Program across Egypt and the Middle East. **Why Jamjoom?** Jamjoom is a well\-established name with a rich history of excellence and innovation across various industries, including pharmaceuticals, consumer goods, and technology. Joining Jamjoom means becoming part of a legacy of trust, performance, and progress. We invest in our people. At Jamjoom, you’ll find a dynamic work environment that supports professional development, continuous learning, and internal career advancement. Your success is our success. Whether you’re in research, production, or corporate functions, the work you do at Jamjoom contributes to improving lives and shaping industries across the region. You’ll be part of something impactful. We believe in the power of teamwork, diversity, and mutual respect. Our inclusive culture ensures that every voice is heard, and every idea is valued — regardless of role or background. Jamjoom offers attractive salary packages, performance bonuses, health coverage, and other benefits that reflect our commitment to employee well\-being and job satisfaction. Innovation drives our business. We embrace cutting\-edge technologies, data\-driven decisions, and forward\-thinking strategies to stay ahead in a competitive landscape. You’ll have the chance to contribute to real innovation. While rooted in the Middle East, Jamjoom operates with global best practices and international quality standards, offering you the best of both worlds — local relevance and global exposure. Integrity, accountability, excellence, and customer focus are more than just words at Jamjoom — they are the foundation of everything we do. You’ll work in a company that holds itself to the highest ethical and professional standards.

Al-Qalyubia Governorate, Egypt

Indeed

EV Service Eng

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** The EV Service Engineer is responsible for managing field service issues, supporting root cause analysis and corrective actions for system faults, and overseeing High Voltage (HV) Electrical Systems (up to 1000V), including HV batteries, electric motors, and associated modules such as HVAC systems, power steering, and related components **Job Duties and Responsibilities:** * Search, develop, and provide service procedures for technicians to successfully repair field vehicles * Ensure that strict safety protocols are followed when working with HV systems * Responsible for carrying out extensive electric vehicle diagnostics, repair, issue tracking, and escalation * Ensure proper repair action for EV vehicles that service technicians can correctly and repeatedly perform * Perform system insulation tests on the vehicles when needed * Prepare technical reports and develop baseline diagnostics when necessary Coordinate with the Technical Support team to escalate major field service issues* * Ensure the implementation and usage of EV special tools to improve effectiveness and efficiency * Ensure the integration of technical staff in technical training programs designed and arranged by the Technical Training department * Maintain the MCV standardized workshop process through serviceability requirements to improve the overall customer experience **Job Skills and Abilities:** * Good command of the English language, French / German or Chinese will be an advantage * Excellent computer skills * Strong interpersonal skills * Able to work efficiently under stress * Flexible and willing to work in outdoor environments (inside \& outside of Cairo), as this is a field service\-based role **Qualifications:** * Bachelor's degree in Mechanical Engineering 0 \- 3 years in Electric HV systems Diagnostics and Repair* Basic knowledge of engineering disciplines (eg* , electronics, software, control systems) within job\-related areas * Experience in testing and debugging automotive systems software is an asset

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Indeed

Coordinator

**Company:** MCV Energy **Job Purpose:** Responsible for working independently performing a wide range of complex and confidential administrative and clerical duties in support of the business unit concerned The job entails; communicating with and extending services to a wide range of internal and external parties Moreover, the job requires anticipating and resolving issues and problems while updating supervisor on status of projects at hand **Job Duties and Responsibilities:** * Coordinate, and has direct responsibility for, a project or specific set of tasks related to a department/business unit * Organize and implement administrative systems and procedures performing necessary support duties * Serve as principal source of information on established project policies and advises staff * Draft, edit and prepare correspondence, reports and other materials * Prepare and maintain department’s records (such as financial, administrative) reviews complex documents, reports, etc, to assure compliance * Provide smooth day\-to\-day flow of communications within the department * Provide information, statistics, and analysis * Assist in scheduling and distributing work to other staff members * Contribute to department’s goals by accomplishing related duties as required * Perform additional job\-related duties as assignedMain KPI Key Performance indicators: * Core Competencies + Financial Management + Customer Excellence + Process Management + Growth \& Development * Functional Competencies + Job Knowledge + Monitoring, Reporting and Trend Thinking + Technology and Cyber Security * Leadership Competencies + Accountability \& Focusing on Business Results + Emotional Intelligence + Integrity \& Professional Behavior **Job Skills and Abilities:** * Fluent in English * Excellent computer skills * Ability to prioritize work * Excellent interpersonal and communication skills * Ability to work independently with minimal supervision * Attention to details * Ability to handle complex and confidential information with discretion \- Accuracy \- ability to perform work accurately and thoroughly * Well organized **Qualifications:** * BSc from any reputable university \- 6 \- 8 years of experience

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Indeed

PSD Service Engineer

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** Responsible for preparing all tasks and requirements essential for executing the assigned service jobs (including but not limited to maintenance, Repair, tools, field service car …etc) **Job Duties and Responsibilities:** * Responsible for all forklifts and minor mechanical tasks (including but not limited to troubleshooting, preventive maintenance, etc) * Confirming with the customer service visits that meet the agreed due time * Responsible for performing maintenance work for electrical/diesel forklifts * Performing fault tracing and repair work for electrical \& diesel forklift models * Responsible for installing, controlling, inspecting incl commissioning / re\-commissioning the new forklifts * Completing the service task given during the due date * Achieving/ensuring customer satisfaction for each job done * Performing final reports and documentation forms and ensuring their reception to the service coordinator * Open new opportunities for the maintenance/repair needed during each and any assigned job * Full responsibility for all received company assets (tools, field service cars…etc) **Job Skills and Abilities:** * Good communication skills * Self\-motivation * Able to work well in a team * Problem\-solving skills * Good time management skills * Analytical and research skills * Ability to plan, organize, and prioritize work * Self\-confident * Creative **Qualifications:** * BSc in Electrical/Mechatronics Engineering * 6\-9 years of experience in the same field service for forklifts (Materials Handling Equipment)

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt

Indeed

Sales insurance

**Job Overview** As an Insurance Agent, you will play a crucial role in helping clients navigate their insurance needs. This position involves engaging with clients to understand their requirements, providing tailored insurance solutions, and ensuring a high level of customer satisfaction. You will be responsible for building relationships, managing accounts, and driving sales through effective communication and negotiation skills. **Duties** * Develop and maintain relationships with clients to understand their insurance needs and provide appropriate solutions. * Conduct outside sales activities to generate new business opportunities. * Utilize strong negotiation skills to close sales and manage client expectations. * Perform sales administration tasks including maintaining accurate records of client interactions and transactions. * Analyze client needs and recommend suitable insurance products based on their requirements. * Provide exceptional customer service by addressing inquiries and resolving issues promptly. * Engage in marketing efforts to promote insurance products and services effectively. * Assist clients with benefits administration and ensure compliance with relevant regulations, including HIPAA. * Conduct telemarketing campaigns to reach potential clients and expand the customer base. * Leverage bilingual or multilingual skills to serve diverse clientele effectively. **Qualifications** * Proven experience in insurance sales or a related field is preferred. * Strong outside sales experience with a track record of meeting or exceeding sales targets. * Excellent communication skills, both verbal and written, with the ability to convey complex information clearly. * Familiarity with retail sales techniques is a plus. * Proficient in analysis skills to assess client needs accurately. * Bilingual or multilingual abilities are highly desirable for serving a wider range of clients. * Knowledge of benefits administration processes is beneficial. * Previous experience in telemarketing is an advantage. * A strong commitment to providing exceptional customer service. Join our team as an Insurance Agent where you can make a difference in people's lives while advancing your career in the insurance industry. نوع الوظيفة: دوام كامل الراتب المدفوع: E£٥٬٠٠٠٫٠٠ لكل شهر Education: * Bachelor's (Required) Experience: * Sales: 1 year (Required) Location: * Remote (Required)

QJVG+88C, Monshaat Shalaby, Kafr Saqr, Al-Sharqia Governorate 7241346, Egypt

EGP 5,000/month

Indeed

Service Engineer

**Company:** MCV INDUSTRY ( egypt)\- **Job Purpose:** Responsible for overseeing the maintenance in the Aftersales workshop, managing technician assignments, and ensuring that all vehicles are diagnosed accurately and repaired to the highest standards The Service Engineer will play a key role in maintaining customer satisfaction by delivering timely and high\-quality service **Job Duties and Responsibilities:** * Oversee and optimize the maintenance operations within the Aftersales workshop * Use diagnostic tools and equipment to analyze vehicle performance and determine necessary repairs * Prepare technical reports documenting vehicle faults, root causes, measures, and diagnosis methods and processes * Contact the customer in case of additional information on the malfunction Assign tasks and work schedules to technicians based on the complexity of the job and their expertise Provide guidance and support to technicians in solving complex repair issues Monitor and follow up on the progress of ongoing repairs and ensure efficient workflow within the workshop Escalate complex technical problems to the technical support department for further investigation and resolution Ensure the timely availability of all necessary replacement parts in the inventory * Handle the training and development of technicians in the department Coordinate with the warranty department to ensure the prompt completion of warranty and goodwill work Conduct thorough concluding function and quality checks to validate the sustainability of all repairs Fulfill additional tasks as per job needs Main KPI Key Performance indicators: * Core Competencies + Financial Management + Customer Excellence + Process Management + Growth \& Development * Functional Competencies + Job Knowledge + Monitoring, Reporting and Trend Thinking + Technology and Cyber Security * Leadership Competencies + Accountability \& Focusing on Business Results + Emotional Intelligence + Integrity \& Professional Behavior **Job Skills and Abilities:** * Very strong interpersonal and communication skills * Mature, reliable, and self\-motivated * Very good command of English language * Excellent computer skills * Excellent analytical thinking * Excellent negotiation skills * Organized, dynamic, flexible, trustful and customer oriented **Qualifications:** * Bachelor's degree in Mechanical Engineering is a must; Automotive major is preferred * 0 – 3 years of experience

W7RQ+JX3, Al Baylouq, Aga, Dakahlia Governorate 7531972, Egypt

Indeed

Call Center Manager

Scope: The Company's Call Center in direct contact with our consumers whether requesting our products our managing a complaint regarding any aspect of the product. Functional Responsibilities: \- Managing the daily duties of call center both incoming and outgoing along with the home delivery fleet \- Managing efficient home delivery consumer promotions in conjunction with Marketing. \- Following up the inactive customer \& planning with the team in how to activate them back by using outbound calls \- Recording statistics, user rates and the performance levels of the center, and preparing reports. \- Handling the most complex consumer complaints or enquiries. \- Responsible on revamping the Database and track the new database achievements. \- Responsible to secure the database. \- Searching for potential new consumers/database. Leadership Responsibilities: \- Coaching, motivating and retaining the call center team. \- Setting and meeting performance targets for speed, efficiency, sales and quality, \- Monitoring random calls to improve quality, minimize errors and track agents performance. \- Organizing staffing, including shift patterns and the number of staff required to meet demand. \- Liaising with team leaders, agents and third parties to gather information and resolve issues. Functional Authority: (Job Grade 18 and above) \- Develop the working schedule to fulfill the work need \- Planning and developing staff recruitment and liaising with HR staff \- Approves the team's promotions and transfers \- Select the right calibers to fill the new vacancies \# of Hires Needed 1 Hiring Manager AbdelMessih Adly Nashed, Alfy Job Requirements Education, Certifications and Licenses: \- Bachelor degree in Business Knowledge and Experience: \- Minimum 5 years of experience in the customer service field \- Advanced understanding of database structures and basic network process flows Skills and Abilities: \- Language skills \- Computer skills \- Analytical skills \- Negotiation skills \- Communication skills \- Ability to handle customer's complaints Personal Qualities: (Jobholder's profile) \- Flexibility to work on vacations \- Doesn't mind to work at the night shift \- Doesn't mind to promote and sell alcoholic products

6F44+4W4، محور العبور، Obour, Al-Qalyubia Governorate 6360141, Egypt