**Job Title: Enterprise Customer Support Specialist** ===================================================== **Location:** Remote **About the Role** ------------------ We’re looking for a proactive, empathetic, and technically strong Enterprise Customer Support Specialist to help our enterprise customers succeed with automation. You’ll guide onboarding, solve technical issues, and make sure customers get real value from Activepieces. This role focuses on trust, adoption, and long\-term success. **What You’ll Do** ------------------ * Serve as the primary support contact for enterprise customers * Troubleshoot complex automation and platform issues * Document solutions and build knowledge base content * Identify adoption blockers early and support retention **What You’ll Need** -------------------- * 3\+ years in customer or technical support (SaaS preferred) * Strong technical understanding of Automation Software * Excellent communication and problem\-solving skills * Experience working with enterprise accounts * Comfortable with async work in a fast\-moving startup **Why Join Us** --------------- * Small team with high ownership and visible impac * Remote\-first, async, flexible culture * Help businesses automate what matters most