### **NAOS CX is Hiring \-Customer Service Agent (Email and Voice Customer Service Agent)** **Location:** On\-Site – Maadi, Cairo **Employment Type:** Full\-Time #### **Why Join NAOS CX?** At NAOS CX, we believe customer experience is everything. By joining us, you will: * Work with a leading US\-based e\-commerce platform (Electrical Gadgets) * Gain international exposure and build a global career in customer support * Enjoy competitive pay, career growth opportunities, and a supportive team #### **Role Overview** We are hiring **Customer Service Agents** to handle: * 70% Emails * 30% Calls You will assist customers, resolve issues, and ensure smooth, professional communication. #### **Key Responsibilities** * Handle inquiries via email and calls * Provide accurate product and service information * Resolve concerns and follow up efficiently * Log interactions in the system * Deliver high\-quality service and meet KPIs #### **Requirements** * English: C1 * 1\+ year experience in a US campaign (customer service) * Strong email writing skills a must * Graduates, dropouts, or gap\-year students welcome (no undergraduates) * On\-site in Maadi – Night shifts (start 3:00 or 4:00 PM Cairo time) * Egyptians #### **Working Hours \& Schedule** * 9 hours (including 1\.5 hr break) * 2 rotational days off per week * Fixed US night shifts (3:00 or 4:00 PM Cairo time) #### **Compensation \& Benefits** **Total Package:** EGP 17,500 * Base Salary: EGP 13,000 * Attendance Bonus: EGP 2,000 * KPI Bonus: EGP 2,500 * Transportation Allowance: EGP 1,100 #### **Training Allowance (based on experience):** * 5 Days \= EGP 1,000 * 10 Days \= EGP 2,000 **Other Benefits:** * Social \& Medical Insurance * Overnight transportation allowance #### **Recruitment Process** * First Interview – Online or On\-Site * Writing Skills Assessment * Final Interview – On\-Site in Maadi ### **Kickstart your career with NAOS CX – Apply Now!**