**Role Overview:** We are seeking a highly driven **Operations Manager** to oversee and manage all aspects of delivery app day\-to\-day operations. The ideal candidate will be responsible for leading our delivery fleet, managing drivers, supervising HR processes, ensuring operational efficiency, controlling costs, and continuously improving service standards. This is a hands\-on leadership role requiring strong organizational, analytical, and problem\-solving skills. **Key Responsibilities:1\. Driver \& Fleet Management** * Oversee daily driver operations, scheduling, and shift coverage. * Recruit, train, and onboard new drivers (ensuring uniforms, ID, equipment). * Monitor driver performance, attendance, and enforce compliance with company policies. * Supervise fleet maintenance, tuk\-tuk branding, fuel tracking, and repairs. **2\. HR \& Staff Supervision** * Handle hiring, training, and performance evaluations for all delivery staff. * Implement disciplinary measures and manage leave/vacation approvals. * Maintain proper staff documentation (contracts, IDs, attendance records). **3\. Budget \& Cost Control** * Track operational expenses (fuel, maintenance, driver incentives). * Optimize delivery costs while maintaining service standards. * Prepare monthly reports on budget, KPIs, and operational efficiency. **4\. Vendor \& Partner Coordination** * Work with restaurants, shops, and suppliers to ensure seamless order fulfillment. * Address vendor complaints and resolve operational issues promptly. **5\. Systems \& Process Improvement** * Monitor KPIs (delivery times, customer complaints, order accuracy). * Implement process improvements to increase efficiency and reduce costs. * Liaise with tech team for app\-related issues impacting operations. **6\. Compliance \& Reporting** * Ensure all operations comply with local regulations (licenses, permits). * Generate weekly/monthly reports for management on performance metrics. **Qualifications \& Skills:** * Proven experience (3\+ years) in operations management, logistics, or delivery app environment (e.g. Talabat, Jahez, Mrsool, Careem NOW). * Strong leadership skills with the ability to manage a large fleet/team. * Knowledge of budgeting, cost control, and operational KPIs. * Excellent communication, organizational, and problem\-solving skills. * Familiarity with HR functions and fleet supervision is a must. * Comfortable working in a fast\-paced, 24/7 operational environment. **Salary Range (Egypt Market):** * **Base Salary:** EGP **15,000 – 20,000/month** (depending on experience \& scope). * **Performance Bonus:** 2,000–5,000 EGP/month based on KPIs (e.g., delivery efficiency, driver retention, reduced costs). * **Benefits:** Transportation allowance, mobile allowance, and potential housing if relocating (if applicable). Job Type: Full\-time Pay: E£15,000\.00 \- E£25,000\.00 per month Application Question(s): * Are you currently based in Red Sea (El Gouna/ Hurghada)? * What is your relevant experience to this job? * When are you available to start ? Experience: * management: 3 years (Preferred) Language: * English (Required)