**Job Responsibilities:** Listening to, assessing and escalating inbound and outbound calls to evaluate agent performance and customer awareness against established criteria, including adherence to scripts, operational guidelines, compliance policies, and quality standards. Providing constructive feedback to the head of department based on call evaluations, including the main identified issues and concerns, areas for improvement. Contributing to the development and implementation of quality assurance processes and procedures. Documenting call evaluations, performance metrics, and other relevant data, and preparing reports for the Head of department. Collaborating with team members, supervisors, and other departments to ensure consistent quality and customer satisfaction. **Required Qualifications:** Bachelor’s degree. 1 to 5 years of experience in call center, customer service or similar files is needed. To apply for this vacancy, please fill out the form below Personal Details Applicant Full Name \*Date of Birth \*Gender \* Male Female Nationality \*National ID \*Military Service\* Contact Details Governate \* Cairo Giza Alexandria Qalyubia Dakahlia Sharqia Gharbia Menoufia Beheira Kafr El\-Sheikh Damietta Port Said Ismailia Suez North Sinai South Sinai Beni Suef Fayoum Minya Assiut Sohag Qena Luxor Aswan Red Sea New Valley Matrouh Phone Number \*Email Address \* Educational Qualifications University \*Major \* Previous Experience (State your current or most recent job) Company Name \*Job Title \*From \*To \* How did you get to know about the position?\* Employment Fair Referral Allianz Career Website Job Advertisement Other (Please Specify) Resume \* Upload File Max file size 10MB. Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. If you are interested in the above mentioned vacancy, please apply now using the link below with your resume attached. **Note:** Please do not change the automatically generated e\-mail subject or your application will be discarded.