**Call Center Manager** ========== Job Summary: Lead the team, oversee and manage the overall operation of projects, achieve and improve key business performance indicators. Committed to enhancing customer service quality and customer satisfaction, resolving complex and special issues, ensuring the professionalism and consistency of team service standards; lead the team to achieve the company's key targets related to products and services. Key Responsibilities: 1. Manage the customer service team and improve overall service quality; 2. Handle complex and special issues to ensure the professionalism and consistency of team service standards; 3. Lead the team to achieve the company's promotion and sales targets for products and promotional services; 4. Responsible for performance evaluation, employee motivation, training, and related tasks; 5. Prepare operational reports; 6. Represent the supervisor in regular meetings and assist in team management during the supervisor's absence; 7. Assist in managing other functional teams as required by actual circumstances; 8. Consistently take on additional tasks, such as serving as host during daily operations or product exhibitions; 9. Communicate with client-side customers on a daily basis to maintain customer relationships; 10. Complete other tasks assigned by the supervisor. Ref ID: 57725 Location: GZ, GD, CN Business Unit: Commercial Group Full Time/ Part Time: Full Time Job Function: Customer Service Featured Job Category::