iSchool is an Egyptian EdTech platform providing the latest educational technology for young students, and part of Egypt’s Nahdet Misr Publishing Group, our students from 6 to 18 years old are learning to create careers in fields like computer science, coding, programming, software engineering, artificial intelligence and more. ### **Responsibilities** * Contact potential or existing customers to inform them about a product or service using scripts * Answer questions about products or the company * Ask questions to understand customer requirements and close sales * Direct prospects to the field sales team when needed * Enter and update customer information in the database * Take and process orders in an accurate manner * Handle grievances to preserve the company’s reputation * Go the “extra mile” to meet sales quota and facilitate future sales * Keep records of calls and sales and note useful information **Requirements** * Proven experience as telesales representative or other sales/customer service role * Proven track record of successfully meeting sales quota preferably over the phone * Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems * Ability to learn about products and services and describe/explain them to prospects * Excellent knowledge of English * Excellent communication and interpersonal skills * Cool\-tempered and able to handle rejection * Outstanding negotiation skills with the ability to resolve issues and address complaints * High school diploma; BSc/BA will be a plus **Benefits** Compatible Salary. Monthly Commission. Medical Insurance. Learning \& Development Opportunities